Funeral Ambassador

Park Lawn Corporation; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the funeral service industry is seeking a Funeral Ambassador to assist with the memorialization process. This role involves greeting families, maintaining public spaces, and ensuring a smooth service experience. Ideal candidates will demonstrate strong customer service skills, professionalism, and empathy in emotionally charged situations. Join a dedicated team committed to supporting families during their time of need.

Benefits

Robust Health and Welfare Plans

Financial assistance programs

Rich 401k and Roth Retirement Plan options

Employee Discounts on services

Variety of Vacation, Personal Days, and Sick Days

Qualifications

• At least 1-year experience in funeral arranging preferred.
• Fluency in English; bilingual is a plus.

Responsibilities

• Greets and directs client families and their guests to the correct chapel.
• Maintains cleanliness and readiness of public spaces.
• Acts as an ambassador of the business in the community.

Skills

Customer Service Orientation

Communication Proficiency

Teamwork Orientation

Social Perceptiveness

Time Management

Education

Four-year degree

Job description

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Description

Why Work for Farris Funeral Service - Main Street Chapel?

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.
• Financial assistance programs encouraging employees through education and development in industry-related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being, and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days, and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Summary/Objective

The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Essential Functions

• Greets and directs client families and their guests to the correct chapel.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during visitation and memorialization events.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Maintains cleanliness and readiness of public spaces such as lobby, chapels, restrooms, and reception areas.
• Oversees parking and ensures family and ceremonial vehicles are arranged for procession.
• Assists with directing and transporting families and attendees to and from service locations outside the funeral home.
• Acts as an ambassador of the business in the community to build trust and loyalty.
• Represents the business professionally, honestly, and ethically at all times.
• Maintains a professional appearance and demeanor.
• Performs other duties as assigned.

Competencies

• Customer Service Orientation
• Communication Proficiency
• Teamwork Orientation
• Social Perceptiveness
• Time Management

Requirements

• Four-year degree or equivalent experience preferred.
• At least 1-year experience in funeral arranging preferred.
• Fluency in English; bilingual is a plus.
• Professional and courteous demeanor.
• Community involvement and effective communication skills.
• Empathy, tact, and patience in emotionally charged situations.
• Ability to handle multiple projects, prioritize tasks, and work independently.

Physical Demands & Work Environment

• Primarily indoor setting; some outdoor duties.
• Exposure to natural elements, chemicals, and bloodborne pathogens (low risk).
• Regularly required to climb, sit, stand, bend, kneel, and lift up to 25 pounds.
• May require overtime and travel up to 10%.