Fundraiser (Direct Fundraising)

Context and Background

The NSPCC’s commitment to fight for every childhood is only made possible through the support of people across the UK. Over 80% of the NSPCC’s vital work is funded by public support. We are committed to providing the best possible experience for our supporters and ensuring that a supporter centric approach is taken in all the work we do.

The Individual Supporters department is responsible for the largest single source of income for the NSPCC and we are committed to recruiting new supporters to help grow our income. The Direct Fundraising team has been established to ensure best practice and a high quality supporter experience through one-to-one fundraising channels.

We are looking for a self-motivated, enthusiastic and well-organised professional to join the team.

Key Responsibilities

• Support the Associate Head and Senior Fundraisers to grow and develop face-to-face direct recruitment and telephone fundraising activity at the NSPCC.
• Work with Senior Fundraisers and Associate Head to deliver agreed campaigns in line with business requirements.
• Advocate and reinforce the team’s ethics and values across compliance, safeguarding, supporter experience and best practice fundraising.
• Enhance the supporter experience and protect the NSPCC’s reputation when working with professional fundraising agencies.
• Ensure all activity by agency partners and relevant internal teams is compliant with regulations and NSPCC policies.
• Monitor campaign performance and income, ensuring that campaign KPIs and metrics are reported accurately and consistently.
• Monitor expenditure, including financial processes such as raising POs, checking invoices, and reporting against budgeted figures.
• Work with data, including checking data selections for telephone activity.
• Collaborate with other departments within Individual Giving, Communications, and Fundraising Directorates to maximize income for children.
• Work as part of a larger team to meet the same objectives and maximize income for children.

Main Duties and Responsibilities

1. Agree and deliver face-to-face and telephone direct fundraising activities in line with the Individual Supporters department’s annual business plan.
2. Maximize opportunities for fundraising activities to contribute to the NSPCC’s mission.
3. Develop relationships and deliver income from potential supporters engaged through face-to-face activity.
4. Work with internal NSPCC support teams to set up new agencies and campaigns.
5. Stay updated on best practices and developments within the charity sector and fundraising regulations.
6. Plan and implement a monitoring schedule in line with codes of practice and regulations.
7. Conduct research to obtain relevant information for fundraising activities.
8. Manage and develop fundraising activities to maximize income for the NSPCC.
9. Undertake specific fundraising projects and activities as necessary.

Key Relationships

• Reports to Associate Head – Direct Fundraising.
• Collaborate with Compliance Team to ensure compliance in fundraising activities.
• Engage with Finance Department for reporting budget and reforecasting.
• Work with external agencies to ensure alignment with NSPCC values.

Person Specification

Skills and Abilities

1. Highly developed written and verbal communication skills.
2. Ability to collect data, analyze findings, and present them clearly.
3. Well-developed ability to build, manage, and develop relationships.
4. Ability to plan, monitor, and implement projects to agreed deadlines.
5. Organizational skills to manage conflicting demands.
6. Effective numeracy skills for financial data management.

Knowledge and Experience

1. Experience using Windows-based software packages.
2. A personal commitment to ending cruelty to children.

Personal Characteristics

1. Commitment to apply NSPCC’s values and behaviors.
2. Willingness to travel within the UK for mystery shopping.

Safer Recruitment

As an organization, we are committed to creating a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices ensure a thorough process for obtaining and evaluating information about candidates to ensure suitability for working with children and adults.