Fund Operations & Settlements Executive

Puma Investments; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Puma Investments in London is seeking a Fund Operations & Settlements Executive to join our Operations team. You will manage operational activities across the client investment cycle, ensuring SLAs are met and service is excellent for external clients and internal units.

You will collaborate with Sales, Client Relations, Finance, Compliance and Product teams, optimise processes, and contribute to automation and data integrity across systems.

Qualifications

• Proven experience in Investment Operations, Fund Operations, Settlements or a Middle Office environment.
• Strong understanding of the financial services industry and experience with third-party custodians and platforms.
• Sound knowledge of the trade lifecycle, including settlement, reconciliation and issue resolution.
• Advanced Excel skills with data analysis, manipulation, and validation capabilities.
• Exposure to VBA, AI tools and workflow automation, or willingness to develop these skills.
• Process-improvement mindset with ability to streamline and automate manual processes.
• Highly organised with attention to detail and accuracy; able to manage competing priorities.

Responsabilités

• Support the operational delivery of investment products, liaising with custodians and counterparties within SLAs.
• Process investor account openings, subscriptions, transfers and redemptions.
• Monitor weekly front-office trading from execution through settlement and resolve failed trades.
• Manage adviser fee and AMC calculation processes, ensuring timely SLA delivery.
• Review and action regular payments between internal accounts and third parties.
• Reconcile trade instructions and ensure accurate settlement of cash and stock by deadlines.
• Coordinate Corporate Action monitoring and regulatory reporting alignment.
• Support periodic product launches and changes; maintain data integrity across systems.
• Escalate incidents and risks promptly; identify opportunities to automate using AI.

Connaissances

Fund Operations

Settlements

Stakeholder Management

Data analysis

Process improvement

VBA

AI tools

Excel

Attention to detail

Deadline-driven

Formation

IMC / IOC or equivalent

Finance or Investment operations qualification

Outils

Excel

VBA

AI tools

Workflow automation

Description du poste

Puma Investments are looking for a Fund Operations & Settlements Executive to join our Operations team in London.

Puma Investments raises funds from a variety of sources including wealth managers and IFAs from the very large including SJP, Barclays Wealth, Evelyn Partners, and Cazenove, through regional players to the very small independents, from execution-only brokers and from HNWs. We also work with leading wrap platforms including Fidelity, Aberdeen, M&G and Transact.

This role is responsible for managing any operational activities throughout our client’s investment cycle, from allotment through to exit. The individual will deliver excellent service to our external clients and internal business units, by ensuring they are processing all operational requests within the agreed SLAs to an exceptional standard.

Working closely with the Head of Operations and Data, this role will help drive process improvements, identifying opportunities to streamline, digitise and automate manual activities to enhance efficiency and strengthen operational controls.

The successful candidate will work collaborate closely with Sales, Client Relations, Finance, Compliance and Product teams, as well as external custodians, registrars, platforms, brokers and counterparties, ensuring the smooth delivery of operational services and excellent client outcomes.

Role Responsibilities:

• Support the operational delivery of Puma’s investment products, liaising with custodians and counterparties keeping to agreed SLAs
• Process investor account openings, subscriptions, transfers and redemptions
• Monitor weekly trading conducted by the front office, from execution through to settlement and being on hand to help to resolve failed trades and other settlement issues
• Manage the regular adviser fee and AMC calculation process and ensure timely delivery within SLA
• Reviewing and actioning regular payments between internal accounts and to third parties
• Reconcile trade instructions and ensure accurate settlement of cash and stock transactions with agreed deadlines
• Corporate Action monitoring
• Monitoring Transaction Reporting in line with current MiFiD II regulations
• Coordinate and support allotments, liaising with lawyers and external providers to ensure minutes are signed and shares are allotted in a timely manner
• Support periodic product launches and changes
• Ensuring data integrity is maintained across all systems with oversight of cash reconciliation for investor accounts
• Escalate operational incidents, breaches and risks promptly
• Identify opportunities to improve operational efficiency and automation using AI
• Assist with procedure documentation and operational controls

Experience Required:

• Proven experience in Investment Operations, Fund Operations, Settlements or a Middle Office environment.
• Strong understanding of the financial services industry; experience with tax-efficient investment products is advantageous.
• Experience working with custodians, registrars, transfer agents, brokers and other third-party service providers.
• Sound knowledge of the trade lifecycle, including trade settlement, reconciliation and issue resolution.
• Strong Excel skills, with the ability to analyse, manipulate and validate data.
• Exposure to VBA, AI tools and workflow automation, or a willingness to develop these skills.
• A process improvement mindset, with the ability to identify opportunities to streamline, digitise and automate manual processes.
• Highly organised with strong attention to detail and a commitment to accuracy.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Confident communicator with strong stakeholder management skills.
• IMC, IOC or other relevant industry qualifications, or a willingness to study towards them.

Personal Attributes:

• Kind
• Values-driven
• Adaptable and willing to get stuck into whatever needs doing
• Depth of character and gravitas but operating with humility
• The drive and attitude to excel in a high performing environment whilst maintaining high levels of integrity
• Energy, dynamism, and passion for complex business challenge
• Organised, rigorous and disciplined
• Pragmatic and practical
• Commercially minded with a solution focused approach to problem-solving

About Us

Founded in 2012, Puma Capital Group is an award-winning investment manager operating within the tax efficient space and is a leading provider of growth capital to UK SMEs and property finance to developers and real estate investors.

The Puma Capital Group comprises four businesses focused on delivering long-term sustainable growth for our investors and partners:

Collectively the Group has over £1 billion in assets under management, supports over 14,000 investors, and has funded over £2 billion in property developments across the UK. We are proud to have assisted dozens of businesses across the UK elevate and build to deliver on their brilliant ideas.

In the years since we were set up, Puma Capital Group has grown significantly. We are now around 140 people across the Group, with our staff working from our head office in London, and regional offices in Manchester and Edinburgh.

It is an exceptionally exciting time for our business. Combining our already very strong track record with ambitious growth strategies, we have already developed our market share substantially and are looking to build further on our success.

At Puma, we are committed to fostering an inclusive and diverse workplace. As an equal opportunity employer, we consider all applicants for employment without regard to race, religion, age, sexual orientation, gender identity, gender reassignment, family or parental status, national origin, veteran status, neurodiversity, or disability status.

We strive to provide a work environment free from discrimination and harassment, where everyone has the opportunity to thrive. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development.

Importantly, research shows that men typically apply for roles when around 60% of the criteria is met, however, women and other underrepresented people often only apply when they tick every box. So, if you think you have what it takes, but don't necessarily meet every single point outlined in the role description, please do still get in touch – we would love to hear from you!