Fund Administrator

Apex group; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role Summary

The Fund Administrator will be responsible for the daily processing of investor applications and cash subscriptions, the CRM updates to Investran and the provision of reports, welcome letters and portal activations communications to both clients and investors. The role requires a keen attention to detail because the accuracy and timeliness of internal and client deliverables are considered a critical aspect of the position.

The role has the following areas of responsibility:

1. Complete the set up new investors on Investran and record CRM data relating to the investors, their advisers and other contacts.
2. Complete reviews of data held on Investran to ensure that the appropriate records are maintained.
3. Action discrepancies in CRM Data as detailed on daily Data Verification report.
4. Reconcile the cash subscriptions reported on the Daily Update to Investran on a weekly basis.
5. Timely address with client all subscription held with a Pending status.
6. Ensure that all client and investor communications are issued on a timely basis.
7. Support the preparation and issuance of client reports, consistent with the client’s SLA, through accurate and timely updates to Investran.
8. Address email queries that have been assigned within 24 hours.
9. Seek to improve company policies and procedures to maximise efficiency and create a best practice and controlled environment.
10. Support the team with respect to the take on of new clients and ad-hoc projects.

Critical Success Factors

These are the job activities that are critical for the effective performance of the job e.g. personal attributes such as attention to detail or delivery of certain KPIs / cost-management. Please list the most critical job elements required to meet the job purpose and rank these job elements in order of their importance. Give examples of behaviour where applicable.

Critical Personal Attributes

• Demonstrate the Company’s core values: Can-do, Positive, Excellence, Integrity, Accountable.
• Self-motivated.
• Proactive.
• Mindset for continuous improvement.
• Ability to prioritise, high energy and drive.
• Team player.

Critical Job Elements

• Understand company’s clients, agreed service levels and operational procedures.
• Accurately enter investor data into firm’s systems.
• Effective communication internally and with clients.
• Strict adherence to company policies and procedures.
• Prepare nominee client transactions for processing and review.
• Prepare client specific reports and documentation for issuance or update to the Portal.