Functional Consultant (UK)

TN United Kingdom; United Kingdom; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Senior Functional Consultant to join their dynamic team in the UK. This role involves bridging the gap between business and IT, ensuring successful ERP implementations, and delivering high-quality consulting services. You will work closely with clients to understand their needs and help them leverage innovative software solutions. The company fosters a collaborative environment, emphasizing personal growth and flexibility. If you are passionate about the utilities sector and eager to make a difference, this opportunity is perfect for you.

Benefits

Flexible Working Options

Onboarding and Learning Programs

Competitive Perks & Benefits

Fun Team Activities

Support for Work-Life Balance

Qualifications

• 3-5 years as a Functional Consultant in ERP/CRM implementations.
• Strong analytical skills and customer-oriented approach.

Responsibilities

• Manage customer expectations and translate requirements into solutions.
• Attend workshops and guarantee quality of the solution.

Skills

Analytical Skills

Customer Orientation

Problem-Solving

Communication Skills

ERP Implementation

Microsoft Dynamics 365

PowerApps

Education

Master's Degree or Equivalent Experience

Tools

Microsoft Dynamics 365

PowerApps

Common Data Services

Project Automate

MS Forms Pro

Job description

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There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

What you will work on

The Senior Functional Consultant will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers’ premises in the UK.
The role is UK based and requires relevant ERP implementation experience.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

As our Senior Functional Consultant, you…

• Are the link between Business and IT.
• Manage customer expectations, and translate Business & Functional requirements into application solutions.
• Attend workshops & meetings with the customer onsite.
• Follow up on testing and guarantee quality of the solution.
• Contribute to the further evolution of the Itineris standard UMAX solution.
• Take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…).
• Collaborate closely with the Project Manager and Service Delivery Consultants.
• Participate in the project progress meetings and proactively identify risk areas.
• Apply your expertise to deliver high quality consulting services to new and existing customers.
• Continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues.

What you bring

• Strong analytical skills (master’s degree or equivalent through experience).
• At least 3-5 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations.
• Expert in identifying business requirements and has an excellent understanding of customers’ business processes.
• Experience with Microsoft Dynamics 365 is a 'plus'.
• Knowledge of PowerApps, Common Data Services, Project Automate, MS Forms pro,… is a 'plus'.
• Eager to learn about the Utilities market, the typical business processes etc.
• Excellent oral and written communications skills.
• Willing to travel - depending on the project implementation phase - to the client (Reading area).
• A dynamic team player with true problem-solving mentality.
• Hands-on, likes to take initiatives and is driven by quality.
• 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments.

What we offer

• A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK).
• Working with future-ready water and energy companies and building valuable utility expertise.
• Internal mobility, developing your career through various educational programs and growth paths.
• An entrepreneurial mindset where you have a direct impact on our growth journey.
• An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
• Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
• A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
• Competitive perks & benefits, because we want to help you reach your full potential, both at work and in your personal life.
• A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.