Functional Consultant - AI and Personalization Services

Treasure Data; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading data solutions firm in London is looking for a Functional Consultant to innovate customer data solutions. This role requires expertise in requirements gathering and solution delivery. You will collaborate with technical teams and guide clients on best practices to enhance their data strategy. Candidates should have over 5 years of experience in functional consulting within data-driven environments.

Benefits

Competitive compensation packages

Salary Sacrifice pension plan with 7% employer match

Supplemental medical and dental cover

Restricted Stock Units (RSU)

Qualifications

• 5+ years in functional consulting, preferably in SaaS or data-driven environments.
• Experience with requirements gathering and solution delivery.
• Hands-on skills with workflow/process builders and data mapping.

Responsibilities

• Lead requirements elicitation and sessions with stakeholders.
• Analyze business processes and document technical requirements.
• Collaborate with Solution Architects on design and configuration.

Skills

Requirements gathering

Workflow design

Data analysis

Client training

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent practical experience

Tools

CDP platforms

Low-code tools

Job description

Overview

Treasure Data: At Treasure Data, we're on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes. Treasure Data is recognized by Forrester as a Leader in The Forrester Wave: Customer Data Platforms For B2C. We are a team of data-driven, customer-obsessed self-starters who value honesty, reliability, openness, and humility.

Your Role: As a Functional Consultant at Treasure Data, you will orchestrate the delivery of innovative data-driven customer solutions by bridging business needs and technical implementation. This is a hands-on, client-facing role focused on requirements gathering, end-to-end solution design, workflow configuration, and enablement for Fortune 1000 customers. You’ll partner with clients, Engagement Managers, Solution Architects, and Data Engineers, delivering functional expertise across CDP, digital marketing, identity resolution, and advanced personalization while evolving skills in AI and intelligent agent technologies.

Responsibilities & Duties

• Lead requirements elicitation and workshop sessions with business and technical stakeholders to uncover objectives, data challenges, and solution needs.
• Analyze and document business processes, user journeys, data flows, and technical requirements, translating goals into actionable designs.
• Partner with Solution Architects and Data Engineers to design and configure Treasure Data-based use cases, including segmentation, audience activation, personalization, and reporting.
• Own the creation of documentation: requirements specifications, functional design documents, data mapping sheets, and end-user guides.
• Configure no-code/low-code elements of CDP workflows, user interfaces, and data activation tools to meet client needs.
• Execute hands-on testing, user validation, and troubleshooting of solution workflows prior to launch, proactively identifying and resolving issues for quality delivery.
• Deliver customer enablement (workshops, training, and guided handoffs) to business end users and technical client teams.
• Advise clients on best practices related to data governance, consent management, identity resolution, and compliance within the Treasure Data ecosystem.
• Contribute to playbooks and functional best practices to support team-wide knowledge sharing and delivery consistency.
• Stay current with evolving trends in customer data, martech/adtech, and support early experimentation and enablement for AI and agent-powered use cases.

Required Qualifications

• 5+ years in functional consulting, business analysis, or solution delivery roles, preferably in SaaS, martech/adtech, or data-driven environments.
• Proven ability gathering and interpreting complex requirements from diverse stakeholders.
• Experience designing and configuring workflows, segmentation logic, audience activation, and data transformations within a CDP or similar tool.
• Ability to translate ambiguous business questions into actionable, documentation-driven solutions.
• Hands-on skills with workflow/process builders, data mapping, and/or low-code SaaS configuration tools.
• Familiarity with martech/adtech ecosystems and marketing analytics (channels, journeys, personalization, campaign measurement).
• Strong communication and facilitation skills; comfortable leading workshops, delivering training, and translating technical concepts for business audiences.
• Detail-oriented, process-driven, with strong organizational and project delivery skills.
• Collaborative, adaptable, and motivated to continuously learn and innovate in a fast-moving environment.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience with Treasure Data platform or equivalent enterprise CDP platforms, including configuration, onboarding, and functional design.
• Background in customer data management, digital marketing execution, or data privacy/compliance (GDPR, CCPA, etc.).
• Hands-on experience integrating or supporting AI-based solutions (e.g., AI/ML-powered recommendations, predictive scoring, or agent workflows) in a business context.
• Certifications or demonstrated skills in building, testing, or enabling AI/LLM/chatbot/decision agent solutions.
• Experience working on multi-functional project teams with Solution Architects, Data Engineers, and Engagement Managers.
• French speaking is a plus.

What Success Looks Like

• Functional use cases delivered on time, fully addressing customer needs, with clear documentation and highly satisfied stakeholders.
• Clients’ teams are equipped to activate, measure, and optimize new data solutions and campaigns.
• Work products (designs, configurations, training) are reusable and accelerate future delivery.
• You serve as a resource for best practices in workflow configuration, enablement, and AI-powered use case exploration.
• Internal and external teams value your ability to bridge business goals with advanced CDP functionality and emerging AI/agent solutions.

Physical Requirements

Working out of the London, UK or New York, NY office according to our Global Hybrid Working Policy.

Travel Requirements

Up to 20%

Perks and Benefits (UK)

Our benefit package showcases our culture of care and empathy:

• Competitive compensation packages
• Salary Sacrifice pension plan with 7% employer match
• Supplemental medical and dental cover offered & 5X annual salary for life cover provided
• Restricted Stock Units (RSU)

About Treasure Data

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real time, optimize marketing spend, and drive customer lifetime value through smarter retention and loyalty.

Through capabilities such as the Diamond Record, AI Agent Foundry, and Real-Time Personalization, Treasure Data delivers hyper-personalized experiences at scale.

Our Dedication to You

We value diversity, equity, inclusion, and belonging in all aspects of our business and encourage growth, ownership of your role, and innovation. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters

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