Functional Analyst

JR United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Functional Consultant / Business Systems Analyst to support critical systems in a dynamic operational environment. You'll engage with ERP, warehouse automation, and various tech tools. This role offers an opportunity to drive improvements and bridge communication between tech and operational teams.

Qualifications

• Strong experience supporting ERP, WMS, or automation systems in e-commerce or pharmacy.
• Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting).
• Methodical, solution-focused mindset comfortable juggling tech and ops.

Responsibilities

• Support critical systems across ERP, WMS, and automation tools.
• Triage incidents and monitor system performance.
• Coordinate software releases and deliver training.

Skills

ERP systems

WMS

Automation systems

Incident management

Stakeholder communication

Solution-focused mindset

Education

Microsoft Certified: Dynamics 365 Business Central Functional Consultant (MB-800)

Tools

Microsoft Dynamics 365 Business Central

Robotic automation tools

WMS

Ticketing systems

Job description

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Functional Consultant / Business Systems Analyst | MS Dynamics | Operational Tech | Retail Systems | Wigan (Onsite)

We’re partnering with one of the UK’s fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month.

As they continue to scale, they’re looking for a Functional Consultant / Business Systems Analyst to act as the go-to expert for operational technology in their operations centre.

If you love being hands-on with systems like ERP, warehouse automation, and custom order software , and you’re passionate about solving real-world problems in a fast-moving environment…this could be a brilliant next step.

? What You'll Do:

• Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech
• Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps
• Coordinate software releases and patches — including testing and user support during go-lives
• Bridge the gap between tech and warehouse teams — translating operational issues into technical actions
• Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction
• Create documentation and deliver hands-on training to users across the pharmacy operation

? What You’ll Bring:

• Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing
• Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting)
• Strong incident management and stakeholder communication skills
• Experience working closely with development, product, or QA teams
• A methodical, solution-focused mindset — comfortable juggling tech, ops, and training

? Bonus: Microsoft Certified: Dynamics 365 Business Central Functional Consultant (MB-800)

? Tech & Tools You'll Touch:

• Microsoft Dynamics 365 Business Central
• Robotic automation tools (e.g., Robopharma or equivalent)
• WMS, courier systems, and bespoke pick/pack software
• Ticketing systems and test case documentation

Apply with your CV if you think this could be right for you!