FULLY REMOTE: Senior Application Support Analyst to support key business applications including[...]

S.i. Systems; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A consulting services client is seeking a Senior Application Support Analyst to support key business applications such as Aveva AIM and ServiceNow. This fully remote role requires 5+ years of application support experience and proficiency in SQL and ServiceNow. Ideal candidates will demonstrate strong communication and leadership skills. Responsibilities include daily support, incident response, and collaboration with internal teams to ensure service excellence.

Qualifications

• 5+ years in application support including Aveva AIM experience.
• Strong communication, problem-solving, and team leadership skills.
• Experience supporting enterprise applications in a fast-paced environment.

Responsibilities

• Provide daily application support and troubleshoot technical issues.
• Respond to incidents via ServiceNow and ensure minimal business disruption.
• Collaborate with internal IT teams and document support processes.

Skills

Application support

SQL

ServiceNow

MS Azure

Windows Server

MySQL

Oracle

IIS

SolarWinds

Communication skills

Problem-solving

Team leadership

Job description

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FULLY REMOTE: Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments, London

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Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4a41b7d981a5

Job Views:

10

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Our multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments.

Note: Must be eligible for Nuclear clearance (typically 5+ years in Canada)

Schedule: Must work EST hours, FULLY REMOTE

Must-Have:

• 5+ years in application support (including Aveva AIM experience)
• Proficiency in: SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds
• Strong communication, problem-solving, and team leadership skills
• Experience supporting enterprise applications in a fast-paced environment

Nice to Have:

• Experience with Canadian energy sector or federal cybersecurity environments
• Expertise in Aveva AIM performance optimization and integration

Duties:

• Provide daily application support and troubleshoot technical issues
• Respond to incidents via ServiceNow and ensure minimal business disruption
• Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security)
• Conduct system monitoring, upgrades, and application installations
• Document support processes and deliver user training
• Lead team meetings and triage tickets to Level 3 support as needed