Full Time Support Worker

YMCA WELLINGTON AND DISTRICT; Telford; On-site; GBP 30,646,000 - 41,482,000; Full time

Benefits offered by this job

Casual dress

Company pension

Health & wellbeing programme

On-site parking

Job summary

YMCA Wellington & District is seeking a caring Enablement Officer to support young people in our accommodation. You will manage a caseload of tenants, provide one-to-one support and help young people develop the skills and confidence they need to live more independently.

This is a varied role where you will use Outcome Star to assess needs, set goals and measure progress, build trusted relationships, and work with housing colleagues and external agencies.

Qualifications

• Be caring, patient and reliable.
• Be able to build trusting relationships while maintaining professional boundaries.
• Be confident supporting young people with a range of needs and challenges.
• Understand person-centred, trauma-informed and strengths-based support.
• Be organised and able to maintain accurate records.
• Be able to work independently and as part of a team.
• Be willing to work flexibly according to service needs.

Responsibilities

• Manage an allocated caseload of young people.
• Build positive and professional relationships with tenants.
• Complete and regularly update individual support plans.
• Use Outcome Star to assess needs, set goals and measure progress.
• Implement YMCA Wellington & District's Support Pathway and Practice Framework.
• Provide one-to-one support in budgeting, benefits, health, relationships, education and employment.
• Teach practical life skills and support group activities for tenants.
• Encourage participation in wellbeing, social and community activities.
• Maintain case notes and records with timely updates.
• Identify safeguarding concerns in line with YMCA procedures.

Skills

Caring

Patience

Reliability

Non-judgemental

Relationship-building

Record-keeping

Teamwork

Independence

Education

Driving Licence

Job description

Location

Wellington, Telford

Salary

£13.45 per hour

Duration

Permanent

Hours

37.5 hours per week

YMCA Wellington & District is looking for a caring, motivated and organised Enablement Officer to support young people living in our accommodation.

This is a varied and rewarding role where you will manage a caseload of tenants, provide one-to-one support and help young people develop the skills and confidence they need to live more independently.

Main responsibilities

• Manage an allocated caseload of young people.
• Build positive and professional relationships with tenants.
• Complete, carry out and regularly update individual support plans.
• Use Outcome Star to assess tenants' needs, set goals and measure progress.
• Implement YMCA Wellington & District's Support Pathway and Practice Framework.
• Provide flexible one-to-one support in areas including budgeting, benefits, health, relationships, education, employment and maintaining a licence.
• Teach practical life skills such as cooking, cleaning, laundry, shopping, travelling independently and preparing for interviews.
• Help plan, promote and deliver group activities for tenants.
• Encourage tenants to participate in wellbeing, social, educational and community-based activities.
• Complete Thrive Telford assessments and ensure required information is recorded within agreed timescales.
• Work with housing colleagues and external agencies to provide joined-up support.
• Support tenants to access education, employment, training and volunteering opportunities.
• Help tenants prepare for a positive and sustainable move into independent accommodation.
• Maintain accurate and timely case notes, support plans, Outcome Stars and other records.
• Identify and report safeguarding concerns in line with YMCA procedures.

About You

• Be caring, patient, reliable and non-judgemental.
• Be able to build trusting relationships while maintaining professional boundaries.
• Be confident supporting young people with a range of needs and challenges.
• Understand person-centred, trauma-informed and strengths-based support.
• Be organised and able to maintain accurate records.
• Be able to work independently and as part of a team.
• Be willing to work flexibly according to the needs of the service and its tenants.

This is an excellent opportunity to join YMCA Wellington & District during an exciting period of change and help shape the future of our support service.

Benefits

• Casual dress
• Company pension
• Health & wellbeing programme
• On-site parking

Experience

Support worker: 1 year (preferred)

Licence / Certification

Driving Licence: Required

Work Location

In person

Key Dates

Closing date: 14th September 2026

Interview date: 21st September 2026

For an informal chat, please contact Louisa Howells-Morgan (CEO) at [e-mail].