Full Time Supervisor, Carvela, Trafford

Kurt Geiger; Stretford; On-site; GBP 18,000 - 27,000; Full time

Benefits offered by this job

Competitive basic salary

Generous commission structure

Amazing employee discounts

Job summary

Kurt Geiger is seeking a customer-focused retail team member for our dynamic UK store in Stretford. You will warmly welcome shoppers, guide them to products, and ensure a positive experience while upholding brand standards.

You will help manage stock, keep the shop floor tidy, and support leadership in daily operations. In this role, you will contribute to achieving individual and team sales targets, promote the Kurt Geiger loyalty program, and participate in training to become a confident brand

Qualifications

• Strong communicator and excellent customer service are essential.
• Previous retail experience is required or highly preferred.
• Interest and awareness of current fashion trends is important.
• Self-motivated and driven by sales targets.
• Capable of working well in a team and supporting management.
• Willing to participate in training and uphold brand standards.

Responsibilities

• Deliver exceptional customer service consistently.
• Open/close till and manage store security in the absence of senior staff.
• Welcome customers and guide them to products to meet their needs.
• Manage stock, organise stockroom and maintain store standards.
• Assist in driving sales targets and promotions.
• Promote Kurt Geiger loyalty programs and benefits to customers.
• Support with training and development when managers are away.
• Contribute to planning promotional activities and briefs.

Skills

Strong communicator

Customer service

Retail experience

Fashion trend awareness

Target-driven

Team player

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Requirements

• Strong communicator
• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team

Benefits

• Competitive basic salary
• Generous commission structure
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.