Full Time Supervisor, Carvela, Westfield White City

Kurt Geiger; London; On-site; NOK 175,000 - 245,000; Part time

Benefits offered by this job

Competitive hourly rate

Generous bonus structure

Amazing employee discounts

Fabulous shoes!

Job summary

Kurt Geiger is seeking a store associate to deliver outstanding customer service and support day-to-day store operations in London. You will assist with till operations, stock management, and promotional activities while upholding our brand standards and delivering a best-in-class shopping experience.

This role emphasizes teamwork, target-driven performance, and proactive participation in training to become a confident brand ambassador for Kurt Geiger.

Qualifications

• Strong communicator.
• Understanding of excellent customer service.
• Previous experience in retail.
• Interest and awareness of key fashion trends.
• Self-motivated and driven by targets.
• Confident working in a team.

Responsibilities

• Consistently deliver exceptional customer service.
• Hold keys for the store and secure premises when senior team is absent.
• Open and close the till system.
• Welcome customers and guide them to products to ensure a positive shopping experience.
• Manage stock by checking pairs, organise stockroom, and maintain standards.
• Keep the shop floor tidy and well stocked, maintaining store standards.
• Support management by working towards individual and team sales targets.
• Explain Kurt Geiger loyalty programs and encourage participation.
• Assist in training and development of team members in the absence of senior management.
• Assist in planning and executing promotional activities.
• Model the brand: maintain uniform standards (all black, brand-consistent).
• Participate in training to be a confident brand ambassador.
• Support management during absences with weekly trade reports and conference calls.
• Lead daily team briefs and set targets in the manager’s absence.

Skills

Strong communicator

Excellent customer service

Retail experience

Fashion trend awareness

Self-motivated and target-driven

Team player

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

• Strong communicator
• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team

• Competitive basic hourly rate
• Generous bonus structure
• Amazing employee discounts
• Fabulous shoes!

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One

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