Full Time Supervisor, Carvela, Metrocentre

Kurt Geiger; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading fashion retailer is seeking a Full Time Supervisor for their store in Metrocentre, United Kingdom. The successful candidate will excel in delivering exceptional customer service, manage store operations including opening and closing, and help maintain store standards while supporting the team towards sales targets. Previous retail experience and an awareness of fashion trends are essential for this role.

Qualifications

• Understanding of excellent customer service.
• Previous experience in retail.
• Interest and awareness of key fashion trends.

Responsibilities

• Deliver exceptional customer service.
• Manage store opening and closing, including tills.
• Guide customers to products and understand their needs.
• Maintain shop floor standards and stock organization.
• Support management with team sales targets and training.

Skills

Excellent customer service

Retail experience

Fashion trend awareness

Job description

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Full Time Supervisor, Carvela, Metrocentre, Metrocentre

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Client:

Location:

Metrocentre, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

841d7fc2b16b

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Requirements

• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends