Full Time Supervisor, Carvela, Cheshire Oaks

Kurt Geiger; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury fashion retailer in Ellesmere Port is seeking an individual committed to delivering exceptional customer service. The ideal candidate will manage store operations during senior management's absence and support team sales targets. Previous retail experience and a strong understanding of fashion trends are essential. The role offers a competitive salary, generous bonuses, and employee discounts.

Benefits

Competitive basic salary

Generous bonus structure

Amazing employee discounts

Responsibilities

• Deliver exceptional customer service consistently.
• Open and close the store securely in absence of senior team.
• Manage customer interactions and guide them to products.
• Keep the shop floor tidy and filled with stock.
• Support management by working towards sales targets.

Skills

Strong communicator

Understanding of excellent customer service

Previous experience in retail

Interest and awareness of key fashion trends

Self-motivated and driven by targets

Confident working in a team

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

• Strong communicator
• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team

• Competitive basic salary
• Generous bonus structure
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

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