Full Time Supervisor

Deckers Brands; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Mentorship program

Development opportunities

Job summary

Deckers Brands' UGG division is seeking a Full-Time Supervisor to support store leadership, deliver exceptional customer service, and uphold brand standards. You will coach staff, manage cash operations, monitor inventory, and help maintain Visual Merchandising guidelines to create memorable shopping experiences for customers in a fast-paced retail environment.

You will be integral to daily operations, contribute to store goals, and represent the Deckers Brands portfolio with a positive,

Qualifications

• Experience in a customer-facing role is expected.
• Retail supervisory experience is a plus.

Responsibilities

• Assist in opening and closing the store and ensuring safe, legal trading.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked per Visual Merchandising guidelines.
• Support store operations and respond to issues with professionalism.

Skills

Customer service

Retail supervision

Communication

Problem solving

Tools

Cash register operations

Job description

Full-Time Supervisor, UGG - Location

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

As an UGG Supervisor, you support the team to create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave, providing exceptional service from start to finish. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone. You understand that your role extends beyond the sales floor; You know how to operate all management functions on the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising guidelines. In the absence of senior team members, you will support the successful operation of the store. You will open and close the store and are responsible at that point for ensuring that the store trades safely and legally as well as delivers a high level of customer service.

Core Competencies

Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers. Lead store walks with senior management in the absence of Store Manager and Assistant Store Manager. Ensure the highest level of customer service possible. Prioritise brand and product knowledge training and share this knowledge in customer interactions. Empower team members through communication, recognition and driving incentives. Contribute to the team to achieve the store goals. Multi-task in a fast-paced environment. Respond to problem situations with professionalism. Think critically to solve problems and approach challenges with agility. Ensuring a high level of floor coverage.

Who You Are

You show pride and passion for customer service. An effective shop floor coach. You have a problem solving mindset and is calm under pressure or when dealing with challenges. A natural communicator who conveys the UGG and Deckers Brands vision and mission.

We Would Love to Hear From People With:

• Experience working in a customer facing role
• Previous Retail experience as a Supervisor is a plus

What We Will Give You Extras, perks & volunteering opportunities

Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program Uniform Allowance 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#DeckersEMEA More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.