Full Time Sport Assistant - RGU07379

RGU; Aberdeen City; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established institution in Aberdeen is seeking proactive individuals to join their vibrant sports team. This role involves ensuring the safety and satisfaction of users at RGU SPORT while engaging in various customer-focused tasks. Ideal candidates will possess a National Pool Lifeguard Qualification or equivalent, along with strong communication skills and a commitment to customer care. With opportunities for professional development and a dynamic work environment, this position promises a fulfilling career path for those passionate about sports and fitness.

Qualifications

• Experience in sport, exercise, and fitness environments.
• Strong communication and customer service skills.

Responsibilities

• Ensure safety and enjoyment of all RGU SPORT users.
• Perform reception duties and assist with sales and bookings.
• Provide gym instruction and sports coaching as needed.

Skills

Communication Skills

Customer Care

Interpersonal Skills

Knowledge of Sport and Fitness

First Aid Skills

Education

National Pool Lifeguard Qualification

First Aid Certificate

Tools

Microsoft Office

Job description

Job Summary

Robert Gordon University (RGU) is widely recognised as a distinctive part of Aberdeen and Scotland's education landscape. Every one of our employees makes their own unique and equally important contribution to our success, at every level of our operation.

Responsible to the Team Lead, your role will involve the day-to-day running and safe, efficient operation of RGU SPORT.

We are looking for proactive individuals with energy and drive, who have experience in sport, exercise, and fitness environments, possess good communication skills, and demonstrate a strong commitment to customer care.

You should be up-to-date with developments in the field and hold a National Pool Lifeguard Qualification or relevant fitness industry qualifications.

Enthusiasm and motivational skills are essential, along with the ability to relate well to students, colleagues, clubs, and other elite performers.

This position offers a fantastic opportunity to develop a career in a vibrant facility, with excellent professional development and progression routes.

This role is subject to the individual joining the PVG scheme. For more information, visit: https://www.mygov.scot/pvg-scheme/

We are committed to attracting and engaging a diverse workforce and fostering a culture where everyone feels welcome, comfortable to express ideas, and can reach their full potential. For more information, please visit our Diverse Workforce pages.

To apply, please submit your CV and a cover letter detailing how you meet the role requirements, as outlined in the person specification.

Job Description

RESPONSIBLE TO: Team Lead

RESPONSIBLE FOR: No supervisory responsibilities

PURPOSE OF POST: To ensure all activities and facilities operate efficiently and safely, exceeding customer expectations.

PRINCIPAL DUTIES:

• Ensure the comfort, safety, and enjoyment of all RGU SPORT users.
• Work with others to meet sales, membership, usage, and retention targets, and stay informed about them.
• Follow service standards and procedures focused on operational efficiency, continuous improvement, and customer satisfaction.
• Perform reception duties such as sales, answering calls, bookings, payments, receipts, and preventing unauthorized use. Assist with opening, cashing up, and closing procedures.
• Provide advice and guidance to customers and colleagues through regular interactions. Supervise pool and facility users to ensure safety at all times.
• Provide gym instruction and sports coaching as required, during or outside shift hours, without additional pay when on shift.
• Ensure equipment and courts are set up safely and on time; report maintenance issues.
• Administer first aid, perform pool rescues, and carry out resuscitation as needed (training provided monthly).
• Maintain basic knowledge of health and safety protocols, including fire evacuations, COSHH, manual handling, risk assessments, and PPE usage.
• Attend regular training and personal development sessions (minimum 2 hours per month). Keep qualifications updated as needed.
• Build effective relationships with colleagues within RGU SPORT and across the university.
• Regularly clean specified areas as required.
• Deputise for the Team Lead when appropriate.
• Perform administrative tasks as required by RGU SPORT management.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications

• National Pool Lifeguard Qualification (NPLQ) or equivalent, or able to gain during probation.
• First Aid Certificate.

Knowledge and Skills

• Ability to relate well to students, colleagues, clubs, and the community. Strong interpersonal skills.
• Proficiency with Microsoft Office and bespoke IT packages.
• Knowledge of current developments in sport, exercise, fitness, and leisure industries.

Experience

• Experience in a sport, exercise, and fitness environment.
• Experience in customer-focused roles within busy reception settings and team environments.

Unsociable Hours

• Role involves shift work from 5:30 am to 10:30 pm, including weekends.
• Punctuality is essential.

DESIRABLE REQUIREMENTS

• Level 1 or 2 swimming teacher qualification.
• Pool Plant Operators Certificate.
• Additional fitness instructing or coaching qualifications.
• CWI (Climbing Wall Instructor) certificate.

Experience

• Experience in commercial fitness settings.
• Experience in sports coaching or fitness instructing.

Behaviours

• Communication: Effectively receive, understand, and convey information clearly and accurately.
• Service Delivery: Provide positive, knowledgeable customer service.
• Decision Making: Use judgement to make informed decisions, collaborate with others, and advise effectively.
• Team Work and Motivation: Support and encourage team members, contribute to team morale, and be flexible in delivering results.