Full Time Sales Supervisor, Ladies Footwear, Selfridges London

KURT GEIGER; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury footwear and accessories brand in London is seeking a retail manager to ensure exceptional customer service and drive sales. The ideal candidate will have experience in luxury retail and possess a passion for fashion trends. Responsibilities include supporting the Store Manager, customer service excellence, and team development.

Benefits

Competitive basic salary

Generous commission structure

Employee discounts

Qualifications

• Experience in luxury retail within a clientelling and service-driven environment.
• Ability to drive a unique and memorable customer experience.
• Immaculate presentation consistent with a luxury brand.

Responsibilities

• Ensure customer service is of the highest standards.
• Support the Store Manager in achieving sales targets.
• Maintain excellent visual presentation in line with company guidelines.

Skills

Customer service

Sales driving

Luxury retail experience

Team development

Job description

Overview

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities

• Ensure customer service is of the highest standards at all times
• Ensure you support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
• Protect the Kurt Geiger & Selfridges brand
• Ensure your area maintains excellent visual presentation which is consistent with company guidelines
• Be an expert in fashion and latest trends
• Support management in training and developing team to maximize sales
• Support in performance management of team
• Support with floor control
• Assist in customer queries and complaints to ensure customer satisfaction

Requirements

• Experience in luxury retail within a clientelling and service driven environment
• Experience at a similar management level
• To be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
• Proven ability to drive sales and team
• To be immaculately presented and representative of our luxury/fashion forward brand in every way
• Competitive basic salary
• Generous commission structure
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world\'s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism