Full Time Sales Associate

LIDS; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail company is seeking individuals for a customer-facing role focused on sales and service. You'll be expected to enhance the customer experience by using product knowledge and providing excellent service, all while maintaining the company’s professional image. Previous experience in retail is preferred but a passion for customer care is essential.

Qualifications

• Previous retail or sales experience is desirable.
• Outstanding written and verbal communication skills.
• Flexibility to work additional hours as needed.

Responsibilities

• Produce sales gains by providing excellent customer service.
• Maintain a professional appearance consistent with company's dress code.
• Process transactions efficiently and accurately.

Skills

Customer Service

Communication Skills

Attention to Detail

Numeracy Skills

Interpersonal Skills

Job description

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Leadership, Integrity, Dedication, and Service.

Our Values are the behaviours expected from everyone for the successful delivery of our strategy, and they are essential for us to achieve our vision. Upholding these values is the most vital part of your role. The values must always be at the forefront of your mind—how you think, act, what you say, and how you perform. They are integral to our business, and you will always be required to demonstrate how you live them during your career with LIDS.

Principle Duties and Responsibilities

• Produce sales gains by providing excellent customer service utilizing LIDS selling techniques.
• Focus on sales and product customization.
• Prioritize the customer’s needs at all times.
• Offer strong brand and product knowledge.
• Take an active interest in learning about our products to enhance the customer experience.
• Resolve customer complaints effectively.
• Meet or exceed company objectives in all individual statistics.
• Help build a customer base that returns to the store regularly.
• Process transactions efficiently and accurately.

Brand Image: To uphold the LIDS image through;

• Maintaining a professional appearance consistent with the company dress code policy.
• Demonstrating a positive attitude towards our company, both in and out of the workplace.
• Maintaining store standards at all times.
• Contributing to a positive and inclusive work environment.

Control Expenses

• Protect company assets within guidelines of LIDS retail policies.
• Participate in managing store inventory, including processing shipments and resetting merchandise.
• Assist with accurate product counts in a timely manner.
• Support and adhere to all LIDS retail policies, procedures, and guidelines.
• Perform other duties as assigned.
• Ensure awareness of and compliance with all relevant health & safety regulations, reporting damages and reacting appropriately to accidents by informing store management.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• Previous retail or sales experience is desirable; however, a passion for customer service and ensuring each customer has a memorable experience is essential.
• Outstanding written and verbal communication skills with a positive, welcoming approach.
• Passionate about LIDS products with a drive to continuously learn and develop product knowledge.
• Flexibility to work additional hours during peak periods or to cover absences.
• Methodical, thorough, with great attention to detail.
• Excellent numeracy skills and ability to operate till/EPOS systems.
• Strong interpersonal skills and professional verbal communication.
• Ability to lift up to 25 kg.
• Ability to climb ladders and work with hands overhead.
• Ability to read and operate a computer.
• Standing required for up to 100% of the time.
• Eligibility to work in the UK.

As with all roles, you may be required to carry out ad hoc duties, support team members, take on additional responsibilities, or participate in project work that impacts the store and wider business.