Full-Time Running Sport Advisor (Sales Assistant)

Decathlon UK; Stockport; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading sports retailer in Stockport seeks a passionate Sport Advisor to deliver exceptional customer service in the running department. You will build strong community relationships, provide tailored solutions, and maintain a welcoming store environment. Ideal candidates are enthusiastic runners who thrive in a team and value customer satisfaction. This role includes flexible working hours including weekends.

Qualifications

• Genuine passion for running.
• Strong interpersonal and communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Deliver exceptional customer experiences.
• Provide tailored product and service solutions.
• Cultivate positive relationships with customers.

Skills

Customer service

Interpersonal communication

Problem-solving

Team collaboration

Organizational skills

Passion for running

Job description

Overview

International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

We're looking for Stockport\'s next Kiprun Proshop Sport Advisor!

As a Sport Advisor on our Kiprun Proshop team on the Running Department, you will share your passion for running with customers whilst providing an exceptional one-on-one personalised service and building strong relationships with the local running community. The Kiprun Proshop is the newest addition to the store, bringing technicality and a wide range of brand options for new runners and expert runners alike. With some amazing running routes and the Peak District close by, our offer is widely focused on road running and trail running.

What You\'ll Do

• Deliver exceptional customer experiences by providing tailored product and service solutions.
• Provide excellent customer service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a range of solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote products and services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate smooth transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
• Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
• Create a welcoming environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
• Facilitate informed choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
• Guarantee product availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise customer safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
• Showcase product range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Promote sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

Who You Are

• A Running Enthusiast: You have a genuine passion for running, you enjoy sharing your knowledge and enthusiasm with others and, you have an understanding of demand around the running community.
• Customer-Focused: You\'re dedicated to providing exceptional customer service and building positive relationships with every individual.
• A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
• An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
• A Problem-Solver: You\'re resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
• Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
• Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.

In addition to these qualities, you\'re comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.