Full Time Retail Sales Advisor - Edinburgh (40 Hours Per Week)

Swatch Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Swatch Group is looking for a Full Time Retail Sales Advisor in Edinburgh. The successful candidate will provide exceptional customer service, promote products, and meet sales targets in one of the world's most recognized watch brands. The role offers a competitive salary, generous employee discounts, and opportunities for career development.

Benefits

Competitive Salary Package

Generous Employee Discounts / Staff Sales

Private Health Care

Career Development and Training

Employee Assistance and Mental Health Platform

Cycle to Work / Seasonal Ticket Scheme

Eye Test / Glasses

Qualifications

• Experience in the Retail Industry.
• Excellent customer service skills.
• Positive and outgoing outlook.

Responsibilities

• Provide exceptional customer service to all customers.
• Ensure familiarity with the product range.
• Handle cash transactions securely.

Skills

Customer service

Sales

Communication

Teamwork

Product knowledge

Job description

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Full Time Retail Sales Advisor - Edinburgh (40 Hours Per Week), Edinburgh

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Client:

Swatch Group

Location:

Edinburgh, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

485b2f7c15c1

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The company

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the second watch was born in March , hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection.

Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the worlds largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard.

Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.

What we offer:
Competitive Salary Package
Generous Employee Discounts / Staff Sales
Private Health Care
Career Development and Training
Employee Assistance and Mental Health Platform
Perkbox
Cycle to Work / Seasonal Ticket Scheme
Eye Test / Glasses

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores.

Swatch have an exciting opportunity for a Full Time (40 hours per week) Retail Sales Advisor, to join our established and successful team in Edinburgh.

Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

Profile

Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other products
Provide reliable information to customers in all matters relating to sales and customer service Help display merchandise as directed
Contribute to the store reaching its monthly, quarterly and annual sales targets
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store

Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way
Till functions, cashing up, payments and general duties
Dealing with, and handling of, cash, credits cards and international currency

Care of the Store
Ensure the store iskept clean and presentable at all times
Back of house and shop floor are both just as important
Health and Safety aware
Good Visual Merchandising standards

Communication
Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Can present, and conduct, themselves in a professional manner to both customers and colleagues
Can deal with international customers and familiar with their customs and culture
Can communicate clearly to consumers and colleagues

Product Knowledge
Attend regular training days
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers

Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

Professional requirements

You will have:

Excellent customer service
Passionate about driving sales
Experience in the Retail Industry
Must have a positive and outgoing outlook
Must enjoy their work and have a natural passion for watches and customer service

Preferred

Have experience with luxury watches or jewellery
Be accommodating to shifts, longer trading hours and staying late for events etc
Have experience dealing with international customers
Ability to communicate in other languages for example, Mandarin.

Contact

Nick Bright / Sean Moffatt

Princes Street 99A

The company

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the second watch was born in March , hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection.

Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the worlds largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard.

Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.

What we offer:
Competitive Salary Package
Generous Employee Discounts / Staff Sales
Private Health Care
Career Development and Training
Employee Assistance and Mental Health Platform
Perkbox
Cycle to Work / Seasonal Ticket Scheme
Eye Test / Glasses

Job description

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores.

Swatch have an exciting opportunity for a Full Time (40 hours per week) Retail Sales Advisor, to join our established and successful team in Edinburgh.

Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

Profile

Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other products
Provide reliable information to customers in all matters relating to sales and customer service Help display merchandise as directed
Contribute to the store reaching its monthly, quarterly and annual sales targets
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store

Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way
Till functions, cashing up, payments and general duties
Dealing with, and handling of, cash, credits cards and international currency

Care of the Store
Ensure the store iskept clean and presentable at all times
Back of house and shop floor are both just as important
Health and Safety aware
Good Visual Merchandising standards

Communication
Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Can present, and conduct, themselves in a professional manner to both customers and colleagues
Can deal with international customers and familiar with their customs and culture
Can communicate clearly to consumers and colleagues

Product Knowledge
Attend regular training days
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers

Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

Professional requirements

You will have:

Essential

Excellent customer service
Passionate about driving sales
Experience in the Retail Industry
Must have a positive and outgoing outlook
Must enjoy their work and have a natural passion for watches and customer service

Preferred

Have experience with luxury watches or jewellery
Be accommodating to shifts, longer trading hours and staying late for events etc
Have experience dealing with international customers
Ability to communicate in other languages for example, Mandarin.

Contact

Nick Bright / Sean Moffatt

Princes Street 99A
EH2 3AA Edinburgh (Scotland)
United Kingdom

Company address

The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU

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