Full Time Retail Assistant (Newcastle)

Pop Mart Group; Newcastle upon Tyne; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme (EAP)

Access to discount platform across VAs

Training and development programmes

Regular team events

Job summary

POP MART is hiring a Full Time Retail Assistant in Newcastle upon Tyne to join our in-person store team. You will deliver excellent customer service at the cash register and assist customers with product knowledge in a fast-paced retail environment.

The role requires flexibility for evenings, weekends, and holidays. A positive, proactive team player who communicates well will thrive in this role at POP MART’s UK store network.

Qualifications

• Fluent in professional English with clear written and spoken communication.
• Proactive with strong customer service skills to create a memorable shopping experience.
• Team-oriented and able to collaborate effectively with colleagues.

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Tools

POS system

Job description

**Full Time Retail Assistant - Newcastle Upon Tyne****Industry:** Designer collectible pieces**Location:** 2 Blackett St, Newcastle upon Tyne NE1 7XJ**Job type:** Fixed-Term Contract (FTC) – 1 Year **About POP MART**POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally.In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page. **What to Expect**POP MART is a fast-paced company with a young and multicultural team where you can expect to:* Contribute to a fast-growing European business that combines retail, art, and creative storytelling* Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences* Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas **Benefits**POP MART offers our employees:* Monthly appreciation gifts featuring our latest POP MART designs* A structured bonus scheme linked to company and individual performance* Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support* Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more* Training and development programmes that build both professional skills and creative thinking* Regular team events that bring our people together to share ideas and celebrate our work* Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch **Responsibilities*** Provide exceptional customer service and resolve any customer issues or complaints* Manage the cashier point’s daily opening and closing procedures* Be available to work flexible hours, including nights, weekends, and holidays **Required Qualifications*** Fluent in professional English, with excellent verbal and written communication skills* Proactive with strong customer service skills to provide a memorable shopping experience* Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.Work Location: In person **Benefits:*** Company pension Work Location: In person\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.