Full time Receptionist (On-site)

South Lytchett Manor Caravan and Camping Park; Lytchett Minster; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading caravan and camping park as a Full-Time Receptionist, where you will manage guest check-ins, bookings, and provide exceptional customer service. With a focus on delivering a five-star experience, this role requires excellent IT skills, a positive attitude, and the ability to work well in a busy park environment. You can expect 35-hour work weeks, competitive salary, and ongoing training opportunities.

Benefits

28 days holiday per annum

Continued training and professional development

Uniform and PPE

End of season bonus subject to performance

Qualifications

• Experience as a receptionist or in hospitality.
• Passion for customer service.
• Strong IT skills and experience with booking systems.

Responsibilities

• Greet and check in guests on arrival.
• Manage bookings via phone, email, and online systems.
• Provide excellent customer service, address questions, and resolve issues.

Skills

Customer Service

IT Skills

Teamwork

Attention to Detail

Tools

Office 365

Booking Systems

Job description

Full-Time Receptionist (On-Park)

Set in over 20 acres of tranquil parkland, South Lytchett Manor Caravan and Camping Park in Dorset was the AA’s Campsite of the Year 2021-22.With a range of accommodation on offer, from campsite spots and caravanning to our bespoke glamping options, we pride ourselves our offering a best-in-class holiday experience for families.

We are currently looking fora Full Time Receptionistto work at our five-star caravan and camping park, near Bournemouth in Dorset.

We’re seeking a highly competent, self-motivated individual with excellent IT skills who is experienced with booking systems, email platforms, and has general computer literacy. This person will have a positive attitude and superb customer service skills; essential to assist with various duties, from answering our booking line, managing the front desk and helping in our shop/café.

We are a very busy park and work hard to ensure we deliver a five-star customer experience consistently, with everyone pitching in as needed. While we work hard, we have great team spirit, and a laugh is never too far away!

Please follow the below link for more details about our park: https://www.southlytchettmanor.co.uk/

Typical role & responsibilities:

• Greet and check in guests on arrival
• Create and manage bookings and enquiries via phone, email, and our online booking system (Gema Park) and 3^rd party sites (AirBnB, Booking.com, Virgin Experience Days, Buyagift)
• Booking maximisation – dovetail bookings and upsell guest stays
• Provide excellent customer service to all guests, addressing questions and resolving issues promptly
• Ensure outstanding payments for bookings are chased and paid for in a timely manner
• Manage billing of some park utilities (general waste, recycling etc)
• Maintain the reception area, ensuring it is welcoming and organised
• Handle cash, payments, and complete daily banking reconciliation
• Maintain accurate records and manage administrative tasks as needed

Requirements:

• Experience working as a receptionist or experience within the hospitality industry
• Passion for giving brilliant customer service
• Competent IT Skills – experienced using Office 365, booking systems and email
• Superb people and soft skills
• Strong ability to work as part of a team or on own initiative

Working pattern:

• Monday to Friday, with the occasional day at the weekend
• 35 hours a week with daily one-hour unpaid lunch

Benefits:

• Competitive salary
• 28 days holiday per annum (inclusive of UK bank holidays)
• Continued training and professional development
• Uniform and PPE
• End of season bonus subject to performance