Full Time Receptionist

Ramada Belfast; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Belfast is seeking a dynamic Receptionist to create memorable guest experiences. Responsibilities include managing check-ins and check-outs, providing local insights, and collaborating with the hotel team. Ideal candidates are detail-oriented and possess strong communication skills. Join us and be part of a people-first culture with great benefits from discounted room rates to wellness events.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced Maternity and parental leave

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• A people person with a knack for making connections.
• Excellent at handling guest inquiries with great communication.
• Detail-focused to ensure smooth reservations and check-outs.

Responsibilities

• Create a warm and welcoming atmosphere for guests.
• Handle check-ins and check-outs efficiently.
• Provide local insights to enhance guest experience.
• Coordinate with housekeeping and maintenance for guest needs.
• Maintain an organized front desk environment.

Skills

Great communication skills

Detail-focused and organised

Problem-solving abilities

Adaptable and high energy

Team player

Job description

Social network you want to login/join with:

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST ATOUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.