Full-time Mailorder Guitar Sales Consultant

Andertons Music Co.; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading music retailer in Guildford is seeking a Guitar Sales Consultant to join the sales team. The ideal candidate should possess excellent customer service skills, strong product knowledge of guitars, and experience in retail sales. Responsibilities include providing advice to customers and identifying solutions to meet their needs. This role requires excellent communication and organizational abilities in a fast-paced environment.

Qualifications

• Excellent product and brand knowledge of acoustic, electric, and bass guitars.
• Ability to explain product differences and provide tailored advice to customers.
• Demonstrated ability to work in a busy sales environment.

Responsibilities

• Deliver pre and post-sale advice to online and remote customers.
• Identify and explain the features and benefits of guitars to customers over phone and email.

Skills

Customer service experience

Product knowledge of guitars

Communication skills

Time management skills

Attention to detail

Retail sales experience

Computer literate

Tools

MS Outlook

MS Excel

Job description

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Client:

Andertons Music Co.

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7943629fc776

Job Views:

17

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Due to the continuing success of Andertons Music Co, we are currently looking to add an additional high-calibre Guitar Sales Consultant to work in our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post-sale advice to our online/remote customers.

We are looking for someone who understands our customers and can help them find the perfect solution to their needs. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service.

To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills.

Key Tasks

• Knowledge of the Guitar history/heritage of the main brands.
• Knowledge of the construction and features of Guitars
• Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customer’s requirements.
• Able to identify the features and benefits that are relevant to the customer over the phone and via email.

Key Skills

• The ability to absorb new information readily and easily and be able to pass this information on to others.
• Customer service experience, ideally in a retail environment or similar or within the music equipment sector.
• The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels.
• The ability to react to challenges while remaining calm.
• The confidence and organisational skills to control all aspects of a busy sales environment.
• Previous experience in retail sales or similar environments preferred.
• Attention to detail and the ability to work quickly and accurately
• Computer literate (especially MS Outlook and Excel)