Full-Time Keyholder, Ugg - Portsmouth

Fashion Jobs United Kingdom; Portsmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Portsmouth seeks a Keyholder to assist in managing store operations. Responsibilities include ensuring customer service quality, supporting recruitment efforts, and managing finances. Candidates should have an Associate's degree and 1-2 years of retail management experience. This role offers an opportunity to develop management skills in a supportive environment.

Qualifications

• 1-2 years of retail management experience.
• Must be at least 18 years old.
• Valid Driver's License required.

Responsibilities

• Assist in managing retail store operations.
• Model and instill the importance of customer service.
• Handle opening and closing procedures.

Skills

Effective communication

Adaptability

Problem-solving

Teamwork

Leadership qualities

Customer focus

Education

Associate's degree

Job description

Job Description

The Keyholder assists in managing the retail store in alignment with the short and long-term interests of the Company, its employees, and the local community. They consistently provide excellent customer service and support the Store Manager in monitoring sales and performance.

Duties and Responsibilities

Human Resources/Team Development

• Model and instill the importance of customer service through observation and feedback.
• Encourage employee contribution to store productivity.
• Delegate tasks effectively when the Store Manager is absent.
• Collaborate with the Store Manager to recruit potential sales and stock candidates to meet staffing needs and long-term goals.
• Foster a positive work environment by recognizing outstanding performance and maintaining respect among staff.

Operations

• Handle opening and closing procedures and secure store assets.
• Maintain security systems, including building security and cash handling.
• Engage with customers to understand their needs and address questions or concerns.
• Take on managerial responsibilities in the absence of the Store Manager and Assistant Manager.

Finance

• Ensure timely communication and adherence to company policies and procedures.
• Assist in achieving sales and productivity goals through daily monitoring and execution of plans.

Qualifications

• Associate's degree
• Valid Driver's License
• 1-2 years of retail management experience
• Must be at least 18 years old

Skills and Knowledge

Proficiency in technical skills, effective communication, adaptability, problem-solving, and teamwork are essential. The candidate should demonstrate leadership qualities, customer focus, and the ability to handle complex situations with confidence.

Physical Demands

• Ability to see, hear, speak, and write clearly for effective communication.
• Manual dexterity required.