Full Time Hotel Receptionist

Whitewater Hotel and Leisure Club; Newby Bridge; On-site; Full time

Job summary

A hospitality establishment in Newby Bridge seeks a Full Time Hotel Receptionist to be the face of the hotel, ensuring guests have a memorable stay. Responsibilities include managing check-ins, reservations, and guest inquiries. The ideal candidate will have a strong customer service mindset and excellent communication skills. This role offers a competitive hourly rate starting at £11.44, along with various benefits including free food and gym access.

Benefits

Discounted or free food

Free parking

On-site gym

Tips

Qualifications

• 1 year of customer service experience preferred.

Responsibilities

• Be the first and last point of contact for guests.
• Handle guest check-in and check-out processes.
• Manage online and phone reservations.
• Provide information about the hotel and services available.
• Coordinate with housekeeping to ensure room readiness.

Skills

Excellent Customer service attitude

Excellent communication skills

Organizational skills

Education

GCSE or equivalent

Job description

Overview

Job information: Full Time Hotel Receptionist from the Company Whitewater Hotel and Leisure Club, this latest Full Time Hotel Receptionist job vacancy is located in the city Newby Bridge, United Kingdom. The latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Freelance field have been opened and published up to the specified time.

Responsibilities

• Training can be provided.
• As Hotel Receptionist, you are the first and last point of contact for our guests, and your friendly welcoming attitude is one of the key parts to making our guests stay as memorable as possible.
• Check-in/check-out, verifying reservations, ensuring payments and folios are balanced, arranging a number of guest requests, coordinating with all departments across the property, and providing guests with first class local knowledge and a positive can-do attitude.
• Ultimately, you will help create a pleasant and memorable stay for our guests.
• Carry out guest check-in and check-out
• Manage online and phone reservations
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner coordinating with Duty Managers
• Liaise with housekeeping to ensure rooms are clean, tidy and fully furnished
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Excellent Customer service attitude and a Can Do Attitude
• Excellent communication and organizational skills
• Experience: Customer service — 1 year (preferred)

Schedule & Benefits

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability
• From £11.44 per hour
• Expected hours: No more than 40 per week
• Benefits: Discounted or free food
• Free parking
• On-site gym
• Supplemental pay types: Tips

Work Location: In person

Job Type: Full-time

Reference ID: Reception

Closed Date: 2025-10-31