Full-Time Guest Experience Specialist

Chartwells Independent; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Compass Group UK&I, working with Restaurant Associates, is seeking a Hospitality Assistant on a full-time basis (40 hours per week). You will be the face of our operation, delivering exceptional customer service in a fast-paced environment.

Join a team that takes pride in food, brand and people. You will greet guests, help with menus, make recommendations, and uphold Food Hygiene and Health & Safety standards while representing the brand.

Qualifications

• Demonstrated customer service experience in a hospitality setting.
• Ability to work in a fast-paced environment and handle varying guest needs.
• Strong communication and teamwork skills.
• Willingness to take initiative and contribute to a positive guest experience.
• Ability to work under pressure and maintain standards.

Responsibilities

• Greeting and looking after guests so they go home delighted.
• Serving customers with a seamless personalised experience.
• Being knowledgeable about the menu and making recommendations.
• Representing Compass Group UK&I and maintaining a positive brand image.
• Complying with Food Handling & Hygiene standards.
• Complying with Health & Safety regulations.

Skills

Customer service

Teamwork

Communication skills

Hospitality

Flexible/adaptable

Job description

Compass Group UK&I, working with Restaurant Associates, is seeking a Hospitality Assistant on a full-time basis (40 hours per week). You will be the face of our operation, delivering exceptional customer service in a fast-paced environment.

Join a team that takes pride in food, brand and people. You will greet guests, help with menus, make recommendations, and uphold Food Hygiene and Health & Safety standards while representing the brand.