Full Time - Deputy Manager - Woking

Harvey & Thompson; Woking; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Cycle to work

Season ticket loans

Discounts for jewellery & watches

Employee perks portal

Staff discounts

Job summary

Harvey & Thompson is seeking a Deputy Store Manager in the United Kingdom to lead a motivated team and deliver exceptional service to customers. You will help run the store, meet financial goals, and ensure compliance with company standards while fostering an inclusive environment.

No pawnbroking experience required due to a comprehensive training programme. The role offers full flexibility across Monday to Sunday, with opportunities to earn discretionary bonuses up to £2,400 per year based on

Qualifications

• Experience in supervisory or management role in financial services or customer-facing role.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• Customer-first mindset with a proactive attitude.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

Skills

Leadership

Communication

Customer service

Team development

Multilingual (bonus)

Job description

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Flexibility: Full flexibility from Monday to Sunday is required.

The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.

About the Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer-facing role
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal