Full - Time Customer Service Advisor - Hybrid (Preston)

TN United Kingdom; Preston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Advisor to join their hybrid team in Preston. This role involves engaging with customers through various channels, ensuring top-notch support and tailored solutions to meet their needs. With a focus on enhancing the customer journey, you will utilize a cutting-edge CRM system to provide vital information and assistance. This position offers a supportive environment where you can build connections and friendships while contributing to a leading figure in the UK's contact centre industry. If you are a flexible team player with a passion for customer service, this opportunity is perfect for you!

Benefits

Employee Assistance Programs

28 Days Holiday

Overtime Opportunities

Supportive Environment

Qualifications

• Experience in handling customer inquiries with professionalism.
• Strong IT skills and familiarity with Microsoft Office applications.

Responsibilities

• Provide comprehensive assistance across various customer inquiries.
• Engage with customers via phone, written communications, or web chat.

Skills

IT Literacy

Multi-channel Communication

Analytical Skills

Complaint Management

Education

GCSE Standard

Tools

Microsoft Office

Job description

Full - Time Customer Service Advisor - Hybrid (Preston), Preston

Client: HGS

Location: Preston, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: da40156a6085

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Join our dedicated team as a Customer Service Advisor, providing comprehensive assistance across various customer inquiries. Use our cutting-edge Customer Relationship Management system to access vital customer information, including scanned application forms and relevant documents. Your main responsibility will be to utilize a repository of information and FAQs to ensure top-notch support for each customer inquiry.

You will engage with customers via phone calls, written communications, or web chat, delivering tailored solutions to meet their needs. Some accounts may involve handling sensitive and confidential information, requiring discretion and sensitivity towards potentially distressing content. Your commitment will be vital in ensuring customers receive the support and care they deserve.

Note: This is a hybrid role based in Preston. You will need to be in the office 1-2 days a week. Training will be remote but may be office-based in Preston.

Why choose us?

With over forty years of expertise, HGS is a leading figure in the UK's contact centre industry. We focus on enhancing the customer journey, giving our UK clients a competitive edge. We work with esteemed brands, mainly in Contact Centres and Data Analytics. Our "globally local" approach is driven by teams who understand the UK market, ensuring efficiency and customer satisfaction, making HGS a great place to build your future!

Benefits include:

• £10.90 an hour, plus overtime opportunities
• Hybrid role at First Floor Building D, West Strand Business Park, West Strand, Preston, PR1 8UY
• Employee assistance programs
• 28 days holiday, including bank holidays
• A supportive environment to build connections and friendships

What we are looking for:

• Professionalism and adherence to brand standards
• Flexible team players who enjoy a fast-paced environment and change
• Self-starters who take ownership of the customer journey
• Analytical skills and interest in legal issues

Minimum requirements:

• Willingness to travel to Preston once a week
• IT literacy, experience with Microsoft Office (Word, Excel)
• Excellent multi-channel communication and complaint management skills
• Educated to GCSE standard

HGS is an equal opportunity employer committed to diversity and inclusion, supporting initiatives like the Disability Confident Commitment, Social Mobility Pledge, and Armed Forces Covenant. We believe diversity fosters excellence and understanding across our customer and colleague base.