Full Time customer care/dining area host - Shifts available are 7am-3pm and 3pm-10pm. Must be a[...]

McDonald's United Kingdom; Blyth; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join an established industry player as a Full-Time Customer Care Assistant, where your role will be pivotal in creating a welcoming atmosphere for customers. In this dynamic position, you'll engage with patrons, ensuring their needs are met while maintaining cleanliness and order in the dining area. Embrace the opportunity to work in a fast-paced environment that values teamwork and effective communication. With a commitment to employee development and a supportive culture, this role offers a chance to grow within a company that truly values its employees. If you have a genuine smile and a passion for customer service, this is the perfect opportunity for you!

Benefits

Holiday Pay

Employee Discounts

Flexible Scheduling

Free Meal

Service Awards

Pension Scheme

Performance Reviews

Learning and Development

Qualifications

• Friendly and welcoming demeanor with a focus on customer satisfaction.
• Ability to maintain high energy levels in a fast-paced environment.

Responsibilities

• Ensure high standards of cleanliness in dining areas and toilets.
• Establish and maintain positive communication with customers.

Skills

Customer Service

Teamwork

Effective Communication

Problem Solving

Education

High School Diploma

Job description

Full Time customer care/dining area host - Shifts available are 7am-3pm and 3pm-10pm. Must be available to work both shifts with weekday and weekend availability.

[00:01]My name is Daljeet. I am a crew member, I've been here

[00:03]at McDonald's for a year. My favorite role has

[00:06]been a crew member, which is my dedicated role

[00:09]in McDonald's. I thoroughly enjoy interacting with

[00:12]my colleagues and the customers

[00:15]and then sometimes I'd be

[00:18]in the kitchen to be a great crew member you need to

[00:21]have the can do attitude. You need to be confident in yourself and

[00:24]be a team player and finally

[00:27]I'd say you make friends for life.

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........

Location

BLYTH
Unit 3 Symmetry Park
Blyth
United Kingdom
S81 8FH

There’s always support as you’re doing the role.

There’s always support as you’re doing the role.

Crew Member

We call ourselves family, we go out together, we work together and we play football together.

McDonald’s help me do the job I do by letting me be myself.

McDonald’s help me do the job I do by letting me be myself.

Customer Experience Leader

Show transcript

[00:01] My name is Chelsea. I have

[00:03] worked here for three years and my role

[00:06] is crew member.

[00:08] Back when I started at McDonald's, I was

[00:11] very quiet very withdrawn very within myself. I'm pretty

[00:14] much sprouted into who I am today. On shift

[00:17] I'm very much an energetic, jokey person. Like

[00:20]I will use you have a laugh. I feel like I've been supported and valued

[00:23] by people on shift. There's always gratitude going around.

[00:27] And there's always there's always that support there as

[00:30]well as you're doing the role.

[00:32]Yeah, best thing the people, the customers.

[00:36]Flexibility around what days you can't work, what days you can work.

[00:39]Being able to do things with people in store like arranging to

[00:42]maybe meet out and go the other places and just really having that

[00:45]connection within the crew

[00:48]at your store.

[00:50]It's a very lovely thing to have.

[00:52]I still have people that I talk to today that have left the store and

[00:55]move on to different jobs for that that friendship stays there.

Training and support

At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Performance Reviews

Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.

Flexible Scheduling

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

Free Meal

You’ll be entitled to a free meal during your shift.

Learning and Development

Learning and Development

At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.

Why work here

Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

Full Time customer care/dining area host - Shifts available are 7am-3pm and 3pm-10pm. Must be available to work both shifts with weekday and weekend availability.