Full Time Customer Care Assistant- Burnley Burnham Gate

TN United Kingdom; Burnley; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Assistant in Burnley, where your friendly demeanor and effective communication skills will shine. You will play a vital role in creating a welcoming environment for customers, ensuring their needs are met while maintaining high standards of cleanliness. This position offers a dynamic, fast-paced atmosphere where teamwork and a genuine smile are essential. With benefits like holiday pay and employee discounts, this role is perfect for those who thrive in customer-focused settings and want to make a difference in people's day-to-day experiences.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Ability to connect with customers and make them feel valued.
• Effective communication skills, including attentive listening.

Responsibilities

• Engage with customers and ensure smooth operations in customer areas.
• Maintain high standards of cleanliness and create a welcoming atmosphere.

Skills

Customer Engagement

Effective Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Title: Full Time Customer Care Assistant - Burnley Burnham Gate, Burnley

Location:

Burnley, United Kingdom

Job Category:

Customer Service

EU Work Permit Required:

Yes

Job Reference:

e18cba18a0ef

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Overview

McDonald's is one of the most recognised brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in customer areas. Your activities will include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. It is your responsibility to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

You will work in a fast-paced, energetic environment, and we are looking for someone with a genuine smile, the ability to connect with customers, and to make them feel valued.

Friendly, welcoming, courteous, and helpful behavior should come naturally, and you should work well as part of a team. Effective communication skills, including attentive listening, face-to-face verbal communication, and eye contact, are essential. Maintaining high energy levels while working efficiently and productively is also crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.