Full Time Care Navigator

NHS; Canterbury; On-site; GBP 24,000; Full time

Job summary

A busy General Practice in Canterbury is seeking a compassionate GP Receptionist to manage patient interactions and support operations. Responsibilities include greeting patients, handling inquiries, and maintaining records using Emis software. Ideal candidates will have previous reception experience and strong organizational skills. This full-time role offers a supportive environment and opportunities for professional development.

Benefits

NHS Pension Scheme

Training and professional development opportunities

Supportive work environment

Qualifications

• Previous experience in a receptionist or administrative role, preferably within a healthcare setting.
• Strong interpersonal skills and ability to provide excellent customer service.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greeting patients and visitors warmly and professionally.
• Managing telephone and face-to-face inquiries.
• Updating and maintaining patient records.

Skills

Communication skills

Organizational abilities

Compassionate attitude

Flexibility

Education

GCSE grade A to C in English and Maths

Tools

Emis software

Job description

Job summary

As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice. Your responsibilities will include, but are not limited to.

Main duties of the job

• Greeting patients and visitors warmly and professionally
• Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations
• Updating and maintaining patient records using our Emis software system
• Assisting patients with registration and any necessary paperwork
• Handling prescription enquiries and other administrative tasks
• Communicating effectively with medical staff and patients to ensure efficient service delivery
• Ensuring the reception area is clean, organised, and welcoming
• Adhering to confidentiality and data protection policies

About us

• We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community. Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner. We are currently looking for a professional and compassionate GP Receptionist to join our team.

• If you are interested in the role, please submit an application form. If your application is successful, you will be contacted to have a telephone interview with a view to being invited for a face-to-face interview with the Operations and HR Manager.

  We look forward to receiving your application and potentially welcoming you to our dedicated team.

Details Date posted

31 July 2025

Pay scheme

Other

Salary

£23,873.60 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A0461-25-0003

Job locations

1 Northgate

Canterbury

Kent

CT1 1WL

Chartham Surgery

Parish Road

Chartham

Canterbury

Kent

CT4 7JU

Blean Surgery

11 Tyler Hill Road

Blean

Canterbury

Kent

CT2 9HP

Job description Job responsibilities

Job Title: GP Receptionist

Location: Northgate Medical Practice/Blean Surgery/Chartham Surgery

Job Type: Full-time/Part-time

About Us: We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community. Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner. We are currently looking for a professional and compassionate GP Receptionist to join our team.

Job Description: As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice. Your responsibilities will include, but are not limited to:

• Greeting patients and visitors warmly and professionally
• Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations
• Updating and maintaining patient records using our Emis software system
• Assisting patients with registration and any necessary paperwork
• Handling prescription enquiries and other administrative tasks
• Communicating effectively with medical staff and patients to ensure efficient service delivery
• Ensuring the reception area is clean, organised, and welcoming
• Adhering to confidentiality and data protection policies

Key Requirements:

• Previous experience in a receptionist or administrative role, preferably within a healthcare setting
• Excellent communication and interpersonal skills
• Strong organisational abilities with a keen eye for detail
• Proficiency in using computer systems and basic software applications
• Ability to work effectively in a fast paced environment and manage multiple tasks simultaneously
• Compassionate and patient focused attitude
• Flexibility to work varied shifts, including some evenings and weekends as needed

Benefits:

• NHS Pension Scheme
• Training and professional development opportunities
• Supportive and collaborative work environment

Job description Job responsibilities

Job Title: GP Receptionist

Location: Northgate Medical Practice/Blean Surgery/Chartham Surgery

Job Type: Full-time/Part-time

About Us: We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community. Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner. We are currently looking for a professional and compassionate GP Receptionist to join our team.

Job Description: As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice. Your responsibilities will include, but are not limited to:

• Greeting patients and visitors warmly and professionally
• Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations
• Updating and maintaining patient records using our Emis software system
• Assisting patients with registration and any necessary paperwork
• Handling prescription enquiries and other administrative tasks
• Communicating effectively with medical staff and patients to ensure efficient service delivery
• Ensuring the reception area is clean, organised, and welcoming
• Adhering to confidentiality and data protection policies

Key Requirements:

• Previous experience in a receptionist or administrative role, preferably within a healthcare setting
• Excellent communication and interpersonal skills
• Strong organisational abilities with a keen eye for detail
• Proficiency in using computer systems and basic software applications
• Ability to work effectively in a fast paced environment and manage multiple tasks simultaneously
• Compassionate and patient focused attitude
• Flexibility to work varied shifts, including some evenings and weekends as needed

Benefits:

• NHS Pension Scheme
• Training and professional development opportunities
• Supportive and collaborative work environment

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths

Experience Essential

• Experience of working in primary care

Desirable

• Experience of working in primary care

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths

Experience Essential

• Experience of working in primary care

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Northgate Medical Practice

Address

1 Northgate

Canterbury

Kent

CT1 1WL

Employer's website

https://www.northgatemedicalpractice.com (Opens in a new tab)

Employer details Employer name

Northgate Medical Practice

Address

1 Northgate

Canterbury

Kent

CT1 1WL

Employer's website

https://www.northgatemedicalpractice.com (Opens in a new tab)