Full Stack Support Developer - Hybrid

Temenos Headquarters SA; Malvern; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Full Stack Support Developer to join their dynamic team. In this role, you'll provide expert technical support, collaborate with talented engineers, and tackle complex challenges in the fintech domain. You'll have the opportunity to mentor others while ensuring customer satisfaction through effective problem resolution. This position offers a chance to work with cutting-edge technologies and contribute to the continuous improvement of user functionality. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Maternity leave

Paid leave for civil partnership

Paid family care leave

Recharge days

Study leave

Qualifications

• Experience supporting Web Applications.
• Strong knowledge of C# and object-oriented programming.
• Experience with REST services design and development.

Responsibilities

• Provide tier three technical support for customers.
• Collaborate with teams to resolve technical issues efficiently.
• Mentor Technical Support consultants in development disciplines.

Skills

C#

JavaScript

REST services

SQL Server

Unit testing

Analytical skills

Job description

ABOUT TEMENOS

Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably. At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.

THE ROLE

TheFull Stack Support Developer will provide tier three technical expertise,assistance and project coordination necessary to modify and repair technicalissues and resolve technical problems for TEMENOS’ customers. This role willwork closely with other members of the Customer Care and Technical Supportteams in order to provide swift, efficient and consistent resolutions forcustomers.

OPPORTUNITIES

You will work on a focused teamof highly capable engineers, and designers using Agile engineeringpractices, modern continuous delivery capabilities, and product analytics. You will dive deep intotechnical, and business-related fin-tech domain areas while tacklingdistributed systems at scale and consumer grade user interfaces. You will collaborate with otherengineering leaders, UX designers, and product managers to build on eachother’s ideas to craft effective solutions, and breakdown businessproblems into actionable work items. You will have a strong sense ofcode ownership through development and deploy cycles with autonomy tocontinuously improve features. You will mentor other TechnicalSupport consultants in those developmental disciplines that are specificto Temenos in conjunction with Team Leads and Technical Support Manager. You will recommend changes insoftware to improve user functionality and eliminate problems. You will assist inimplementations as needed. You will be responsible to runqueries, debug and troubleshoot as needed. You will perform softwareinstallations and upgrades. You will be responsible to ensurethat the customer receives an adequate level of service with each concernor request. You will provide customer supportand technical issue resolution via E-Mail, phone and other electronicmedium. You will be responsible formaintaining positive and loyal relationship between Temenos and itscustomers. You will participate in24/7 support roster.

SKILLS

You should have relevantexperience supporting Web Applications. You should have relevantexperience on C# with working OO and pattern knowledge. You should have JavaScriptexperience working on SPA based applications jQuery. You should have experience withREST services design and development required (.Net, C#, VB.net, SQLserver, ADO, MVC, WCF, LINQ, WEB API, JavaScript, jQuery, BootStrap. You should have experience withcode quality automation through unit tests, api tests, and integrationtests. You should have problemsolving and analytical skills, strategic thinking, and technical skills.

VALUES

Careaboutpeople needs. Committoall assigned duties. Collaboratewithdifferent areas. Challengeyourselfto be ambitious and achieve your individual as well as the company targets.

SOME OF OUR BENEFITS include:

Maternity leave:Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership:1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care:4 weeks of paid family care leave Recharge days:4 days per year to use when you need to physically or mentally needed to recharge Study leave:2 weeks of paid leave each year for study or personal development

Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know.

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