Full Line Store Manager - Sheffield Area

Marks and Spencer; Sheffield; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

20% colleague discount across products

Competitive holiday entitlement

Discretionary bonus schemes based on个人

Defined Contribution Pension Scheme

Tailored induction and training

M&S Choices discounts

Parental, adoption and neonatal policy

Wellbeing support via Virtual GP

Volunteer day for a cause

Job summary

Marks & Spencer is seeking a Full Line Store Manager in the UK to own the full operation, lead high performing teams, and drive the pace in a fast-changing retail environment. You will set strategy, ensure customer excellence, and lead transformation initiatives across Food, Fashion, Home & Beauty.

You will use data to inform decisions, coach managers, and create a store where colleagues are inspired to grow and customers love to shop.

Qualifications

• A proven leader of large teams in a fast-paced retail environment.
• Confident leading across all aspects of store performance, including commercial, operations, visuals, and people leadership.
• A clear and authentic communicator with the courage to make tough decisions.
• Strong in planning, performance management, and resilience.
• Comfortable using digital tools, data, and insight to make better decisions.
• Skilled in building strong partnerships across your team, peers, and region.
• Passionate about creating great places to shop and work.

Responsibilities

• Lead the delivery of the full retail plan across the store, driving commercial, operational, customer, and people performance to deliver against the P&L.
• Set the strategy and direction for the store, ensuring every colleague understands their role in delivering outstanding results for customers and the business.
• Own the change agenda, landing transformation initiatives with clarity, urgency, and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store where colleagues can thrive and develop their careers.
• Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, maximise availability, and increase efficiency.
• Champion digital adoption and omnichannel capability, helping teams deliver a seamless customer experience across all channels.
• Be the voice of your store, representing your people, challenging where needed, and driving action that improves performance and engagement.
• Create exceptional customer experiences through outstanding service, strong operational standards, excellent product availability, inspiring visual merchandising, and well-led teams.
• Lead across all areas of the store, balancing the priorities of Food, Fashion, Home & Beauty to deliver a consistently brilliant customer experience.

Job description

Summary

Full Line Store Manager

As a Store Manager, you'll own the full operation, leading with confidence, building high performing teams, and setting the pace in a fast-changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in.

This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll do

• Lead the delivery of the full retail plan across the store, driving commercial, operational, customer, and people performance to deliver against the P&L.
• Set the strategy and direction for the store, ensuring every colleague understands their role in delivering outstanding results for customers and the business.
• Own the change agenda, landing transformation initiatives with clarity, urgency, and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store where colleagues can thrive and develop their careers.
• Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, maximise availability, and increase efficiency.
• Champion digital adoption and omnichannel capability, helping teams deliver a seamless customer experience across all channels.
• Be the voice of your store, representing your people, challenging where needed, and driving action that improves performance and engagement.
• Create exceptional customer experiences through outstanding service, strong operational standards, excellent product availability, inspiring visual merchandising, and well-led teams.
• Lead across all areas of the store, balancing the priorities of Food, Fashion, Home & Beauty to deliver a consistently brilliant customer experience.

Who you are

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards, customer experience, and results.
• Confident leading across all aspects of store performance, including commercial, operations, visual merchandising, food standards, and people leadership, and knowing how to bring them together for maximum impact.
• A clear and authentic communicator, with the courage to make tough decisions and the ability to bring colleagues with you.
• Strong in planning, performance management, and resilience. You balance strategic thinking with operational excellence and consistently set clear expectations.
• Comfortable using digital tools, data, and insight to make better, faster decisions and coaching others to do the same.
• Skilled in building strong partnerships across your team, peers, and region to share best practice, solve problems, and deliver change.
• Passionate about creating great places to shop and work, with a genuine commitment to customers, colleagues, and continuous improvement.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

We're hiring across an area rather than an individual store, meaning successful candidates will be considered for various management opportunities across South Yorkshire offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.