Fulfilment Shift Leader - Rutherglen Extra

Tesco; Glasgow; On-site; Full time

Job summary

An established industry player is seeking a Fulfilment Shift Leader to join their dynamic team in Glasgow. This role offers the opportunity to lead a dedicated group of colleagues in a fast-paced retail environment, ensuring exceptional customer service and operational excellence. You'll take charge of daily activities, fostering a team spirit while also being the go-to person for coaching and guidance. With a commitment to diversity and inclusion, this company provides a supportive atmosphere where everyone can thrive. If you're ready to make a difference and lead a team that serves the community, this role is perfect for you!

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to free wellbeing services

Life cover of five times your pay

Award-winning pension scheme

Uniform provided

Flexible working options

Colleague networks for support

Qualifications

• Strong customer service skills and ability to build relationships.
• Experience in a fast-paced retail environment preferred.

Responsibilities

• Coordinate a team to improve customer service in the store.
• Ensure a safe working environment and lead by example.

Skills

Customer Service

Team Leadership

Communication

Flexibility

Decision Making

Job description

The following content displays a map of the jobs location - Glasgow

Fulfilment Shift Leader - Rutherglen Extra

Job Reference: tesco/TP/2102/925954/0

Number of Positions: 1

Contract Type: Permanent

Working Hours: 36.5 hours on a '5 over 7' basis

Location: Glasgow

Closing Date: 03/02/2025

Job Category: Stores - Colleagues - Shift Leader

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role

Availability Window

Days

From time

To time

Sun 18:00:00 07:00:00

Mon 18:00:00 07:00:00

Tue 18:00:00 07:00:00

Wed 18:00:00 07:00:00

Thu 18:00:00 07:00:00

Fri 18:00:00 07:00:00

Sat 18:00:00 07:00:00

Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for

As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same.

You will take ownership of activities by coordinating a team to deliver.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

You will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your area will always remain a safe place to work and shop.

You will need

• You are able to role model giving great, natural customer service ensuring every customer's needs are met.
• Be able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• You are a clear communicator and use a variety of methods to keep the team well informed.
• Be confident in taking the lead as at times you will be in charge.
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• You have energy and drive to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve Britain’s shoppers a little better every day.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.