Fulfilment Shift Leader - Fareham Whiteley Superstore

Tesco PLC; Fareham; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Clubcard discounts

Wellbeing services

Life cover & pension

Job summary

Tesco PLC in Fareham is seeking a Shift Leader to run a busy store floor, coach colleagues, and ensure excellent customer service. You will lead by example, coordinating a team to deliver results while keeping the customer at the heart of everything we do.

You will balance priorities, adapt to changing needs, and drive practical actions to improve store performance. This role supports Tesco's vision to serve shoppers and communities with a committed, inclusive team.

Qualifications

• Customer service experience with ability to build relationships
• Clear communicator using multiple channels
• Confident in leading and making decisions
• Flexible thinker who handles change well
• Energetic, driven, capable of balancing priorities
• Committed to Tesco's vision to serve customers and communities

Responsibilities

• Coordinate a team to deliver within a fast-paced store
• Provide on-the-job coaching and feedback to colleagues
• Ensure customer needs are met and service is improved
• Lead by example and act as point of contact for store performance
• Promote a welcoming, inclusive store environment

Skills

Customer service

Team leadership

Communication

Decision making

Adaptability

Customer focus

Job description

As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of activities by co-ordinating a team to deliver. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback You will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your area will always remain a safe place to work and shop. You will need

• You are able to role model giving great, natural customer service ensuring every customers needs are met
  Be able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• You are a clear communicator and use a variety of methods to keep the team well informed
• Be confident in taking the lead as at times you will be in charge
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues
• You have energy and drive to deliver beyond expectations and effectively balance priorities
• Always looking for ideas and opportunities to serve Britain's shoppers a little better everyday.
  Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome. We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

From time To time Sun 10:00:00 24:00:00 Mon 04:30:00 15:00:00 Thu 04:30:00 21:00:00 Fri 13:30:00 24:00:00 Sat 04:30:00 16:45:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small