Fulfilment Operations Director – Multi-Site (UK & Ireland)

JR United Kingdom; Birmingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

A rapidly growing eCommerce fulfilment company is seeking a Fulfilment Operations Director to lead operations across multiple sites in the UK and Ireland. This role involves shaping strategic growth, mentoring teams, and enhancing operational efficiency to maintain high service standards. With a strong emphasis on leadership and the opportunity to impact development and growth strategy significantly, this role targets candidates with proven experience in complex operational management within the eCommerce or fulfilment sector.

Qualifications

• Senior leadership experience in a multi-site eCommerce, fulfilment or 3PL environment.
• Track record of scaling operations and implementing structure.
• Hands-on leadership with change management experience.

Responsibilities

• Lead operations across two fulfilment centres with strategic oversight.
• Mentor and develop teams to foster a high-performance culture.
• Drive expansion strategies and continuous improvement processes.

Skills

Leadership

Operational Management

Strategic Thinking

Team Development

Continuous Improvement

Job description

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Fulfilment Operations Director – Multi-Site (UK & Ireland), birmingham

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Client:

Pod Talent

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Role: Fulfilment Operations Director – Multi-Site (UK & Ireland)

Location: West Midlands OR Dublin

We’re excited to partner with a fast-growing eCommerce fulfilment business, operating across the UK and Ireland, on the search for a new Operations Director. With a strong foundation already in place, the business has doubled £MM revenue and is on track to double again in the next 12–18 months.

This is a hands-on, strategic leadership opportunity for someone with deep fulfilment centre experience, strong operational instincts, and the desire to shape the next phase of growth for a multi-client, multi-channel business.

Your Role:

Reporting directly to the CEO, you’ll take ownership of the end-to-end operations function across two busy fulfilment sites. With a significant client base (serving both D2C and B2B), this is a complex environment requiring someone who can maintain exceptional service levels while building scalable systems, processes, and culture. You’ll be supported by two site leads and a broader operations team—but your leadership will be critical to setting and sustaining high standards, driving performance, and preparing the infrastructure for further expansion.

As the role covers two sites, there will be some travel and open to someone be based at either of the two sites

Key Responsibilities:

• Strategic leadership of the day-to-day operations across both fulfilment centres, and leading on the long term operational strategy.
• Mentor and develop a passionate growing team to create a culture of high performance and accountability.
• Drive and exceed standards across the sites, instilling a continuous improvement culture, assessing opportunities and innovative solutions to problems.
• Evaluate and drive the expansion strategy, including future sites, automation upgrades, and WMS improvements.

What You’ll Bring:

• Senior leadership experience in a multi-site/user in eCommerce, fulfilment, or 3PL environment, ideally serving both D2C and B2B channels.
• A track record of scaling operations, implementing structure and standards, and driving measurable performance improvement.
• Hands-on leadership style, with the ability to lead from the front, build trust with teams, and manage change effectively.
• Proven ability to balance strategy and execution—comfortable presenting to the board, but equally ready to roll up your sleeves on-site.

Why should you be interested?

• The opportunity to lead operations for a business at a pivotal stage of growth—where you will be able to have a real impact and develop the operations.
• Direct influence on strategy, investment, and future site expansion.
• A collaborative, ambitious environment that values autonomy, ownership, and continuous improvement.

Sounds like you and want to know more? Please apply today or reach out to Seb Taylor at Pod Talent directly.