Fulfilment Operations Coordinator

Ikea; Kingswear; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Wellness days

Extended health coverage

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Employee assistance program

Job summary

In IKEA, a Fulfilment Operations Coordinator helps run the fulfilment unit by planning and executing core tasks such as picking, packing, unloading, loading, and replenishment to meet customer-focused timelines.

The role emphasizes maintaining a safe, clean work environment and complying with Standard Operating Procedures, with supervision over daily processes and continuous improvement. It aligns with IKEA's values and Total Rewards culture.

Qualifications

• University degree with 1 year related experience, or minimum 3 years of related experience.

Responsibilities

• Support the team in planning/leading and performing tasks in picking, packing, unloading, loading and replenishment of goods within the agreed time with the customer in focus.
• Maintain a clean, organised and safe fulfilment unit and ensure adherence to safety requirements and standard operating procedures.
• Ensure achievement of goals set by the Fulfilment Operations Manager or Team Leader to support fulfilment operations and excellence in running tasks.
• Supervise daily processes in the assigned area, identify improvements and ensure routines are followed.

Education

University degree with 1 year related experience, or 3 years related experience

Job description

Key Responsibilities

• Support the team both planning/leading and perform task for major areas of responsibility; picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus.
• Maintain a clean, organised and safe environment throughout the fulfilment unit and ensure adherence and compliance of all safety requirements, Standard Operating Procedures and secure proper training across function.
• Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running operations.
• Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed.

Candidate Profile

• Default language University degree and 1 year of related experience, or minimum 3 years of related experience

About The Role

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Team Vision

We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!

Company Culture

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Position Title

In the IKEA world, this position is officially referred to as Fulfilment Operations Coordinator

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity. We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant's accessibility needs due to disability. If you require accommodation, please contact Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.