Fulfilment Manager – Prize & Rewards Agency | London Based + Hybrid Working

Strata; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading travel agency in London seeks a Spanish speaking Travel and Fulfilment Manager to manage bespoke travel arrangements for competition winners and VIP clients. This role involves researching and booking complex itineraries, providing exceptional customer service, and maintaining supplier relationships. Ideal candidates will thrive under pressure, demonstrate strong organizational skills, and be proficient in Excel. Part-time hours may be considered for the right fit.

Qualifications

• Fluent in English and Spanish with good communication skills.
• Passionate about first-class customer service.
• Ability to work to tight deadlines and thrive under pressure.

Responsibilities

• Handle queries regarding travel arrangements.
• Research and book complex travel itineraries.
• Provide paperwork to accounts after bookings.

Skills

Fluent in English

Fluent in Spanish

Exceptional customer service

Strong organisational skills

Proficiency with Excel and Word

Ability to work under pressure

Job description

We have an exciting opening for a Spanish speaking, Travel and Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.

Who we are:

Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.

Check out our website Prize Agency | Incentive Prizes | Customer Rewards | Element

The Role:

• Dealing courteously and attentively with any queries, questions or winner concerns;

• Researching and booking complex travel itineraries around the world;

• Providing all relevant paperwork to accounts as soon as bookings are made;

• Establishing new supplier relationships within the travel and goods industries;

• Working with suppliers to secure the most competitive rates and quotes;

• Meticulously maintaining and updating databases;

• Complex diary management;

About You:

• Fluent in English and Spanish, with good verbal and written communication skills

• A passion for providing a first-class customer service and a desire to 'go the extra mile’;

• Have the ability to work to tight deadlines and thrive under pressure;

• Consider yourself enthusiastic, committed and are willing to roll your sleeves up;

• Have exceptional organisation and problem-solving skills with attention to detail;

• Highly self-managed and able to work unsupervised, backed up with team support;

• Exceptional time management and ability to prioritise workload;

• Numerical accuracy and proficiency with Excel and Word;

• A positive outlook and can-do approach

• For the right candidate we can consider part time hours - minimum 4 days a week