Fulfilment Lead

Firma Stella Sports Memorabilia; Wychavon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports memorabilia brand in the UK is looking for a Fulfilment Lead to manage their logistics operations. The role requires a high-performing individual who is organised and driven, with responsibilities that include preparing and dispatching orders, upholding quality standards, and leading a team in the future. The ideal candidate should thrive under pressure and be ready for a fast-paced environment. Competitive salary and growth incentives are provided.

Benefits

Competitive salary

Performance bonuses

Career growth opportunities

Qualifications

• High-performing fulfilment experience.
• Organised and driven with leadership qualities.

Responsibilities

• Prepare, process & dispatch all customer orders accurately & on time.
• Uphold quality standards for dispatched items.
• Liaise with teams to resolve order or delivery issues.
• Manage urgent orders and high volumes without delays.
• Support other departments as needed.

Job description

Fulfilment Lead - Help Build a World-Class Global Brand

Are you a high-performing fulfilment pro who thrives under pressure and takes pride in getting things done — no matter what?

We're looking for a Fulfilment Lead to take full ownership of dispatching our premium products at one of the fastest-growing sports memorabilia brands in the world. This is a hands-on role for someone who holds themselves to the highest standards and doesn't clock out until the job is done. You will initially own the entire logistics and fulfilment operation yourself & as the business grows, this position will evolve into a team to which you'd be expected to lead.

You'll be responsible for making sure our world-class products are picked, packed, and delivered — fast, accurately, and on time. Expect early mornings, late finishes, and weekend work when needed — we move quickly, and so should you.

If you're organised, driven, and ready to lead from the front, we want to hear from you.

About the Company

We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we've built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.

We are a fast-growing business with a proven track record and bold plans for the future — and we're just getting started.

Our Vision

We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:

• Consistently high turnover and profit growth
• Five-star customer service and world-class staff
• The most exclusive range of signed items available anywhere
• A truly global brand presence

Our Culture

Respect, Energy, Positivity, Drive & Ambition, Go the extra Mile, Feedback is kindness, Team first - 'We not l', Ownership & Responsibility

The Role

Key responsibilities include:

• Prepare, process & dispatch all customer orders accurately & on time to meet delivery deadlines
• Uphold quality standards, focusing on security, presentation & the condition of every item dispatched
• Liaise with customer service, framing & sales teams to quickly resolve any order or delivery issues
• Push beyond regular hours when needed to ensure urgent orders & high volumes are handles without delays
• Support other departments such as framing, goods-in as needed dependent on business demands

We hold high standards — and we're looking for someone who is ready to exceed them. In return, you'll receive:

• A competitive salary
• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand