Fulfilment Controller - HSS ProService

Hss Hire; Stretford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading tools and equipment company in Stretford is seeking a Fulfilment Controller to connect customers with suppliers and ensure seamless service. The ideal candidate will possess strong customer service experience and logistics knowledge, along with excellent communication skills. This role offers a hybrid work model after initial training on-site. Unique benefits include additional leave on birthdays and opportunities for local voluntary work.

Benefits

Your birthday each year as additional annual leave

Option to contribute to local voluntary work annually

Ongoing training and development opportunities

Wellbeing and healthcare support

Culture of innovation

Discounts and cashback on various purchases

Flexible benefits through our Benefits portal

Qualifications

• Strong customer service experience and logistics knowledge.
• Excellent communication skills for building lasting relationships.
• Proven multitasking abilities and attention to detail.
• Resilience and tenacity to thrive in a fast-paced operational environment.

Responsibilities

• Handling all customer requests within agreed SLAs.
• Making recommendations to customers and supporting the ordering process.
• Coordinating third-party carrier movements to ensure timely deliveries.
• Prioritising preferred suppliers to maintain positive margins.
• Negotiating with suppliers to optimise contract costs.
• Educating customers about our diverse divisions.
• Meeting and exceeding key KPIs.

Skills

Strong customer service experience

Logistics knowledge

Excellent communication skills

Multitasking abilities

Attention to detail

Resilience

Tenacity

Job description

Fulfilment Controller

Location: Stretford, Greater Manchester

Type: Voluntary, Full-time

Posted: 19 hours ago

About HSS ProService

At HSS ProService, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork, and bold thinking to make hiring and buying better for everyone — faster, simpler, and more sustainable.

The Team

Join our ProService Marketplace Fulfilment team, which is at the heart of connecting customers with trusted suppliers. This role offers in-depth knowledge of our products and processes, building close relationships across our operations network to ensure timely and budget-conscious deliveries. Initially, you will be on-site at our Trafford Park office for training and induction, after which you will have the opportunity to work in a hybrid setting with two days from home. Our working hours are between 9am and 6pm, with a one-hour lunch break.

Your Impact

You will be a crucial link between our customers and suppliers, ensuring seamless service that directly contributes to customer satisfaction and operational success.

A Typical Day

1. Handling all customer requests within agreed SLAs and supporting logistics queries.
2. Making recommendations to customers and supporting the ordering process.
3. Coordinating third-party carrier movements to ensure timely deliveries.
4. Prioritising preferred suppliers in line with contracts to maintain positive margins.
5. Negotiating with suppliers to optimise contract costs.
6. Educating customers about our diverse divisions to enhance service value.
7. Meeting and exceeding key KPIs, including job completion rates and margins.

Candidate Requirements

• Strong customer service experience and logistics knowledge.
• Excellent communication skills for building lasting relationships.
• Proven multitasking abilities and attention to detail.
• Resilience and tenacity to thrive in a fast-paced operational environment.

What You’ll Get

Join a forward-thinking team committed to transforming how businesses operate through the latest technology and a bold vision. Benefits include:

• Your birthday each year as additional annual leave.
• Option to contribute to local voluntary work annually.
• Ongoing training and development opportunities.
• Wellbeing and healthcare support.
• A culture of innovation, driving digital and technological change.
• Discounts and cashback on a wide range of purchases.
• Flexible benefits through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.

Our Philosophy

We value diversity and believe that different perspectives make us stronger. We welcome applications from all backgrounds and experiences. If you’re interested in this opportunity, even if you don’t meet every requirement, we encourage you to apply. For questions, please contact us via email.