Fulfillment Coordinator

Enterprise Recruitment Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm in the Greater London area is seeking a Fulfillment Coordinator to ensure efficient processing of customer orders. The ideal candidate will have over 2 years of experience in a warehouse or similar environment and possess strong customer service skills. This role involves significant customer interaction, data input, and supply chain coordination, with opportunities for growth within a company focused on innovation.

Qualifications

• 2 years+ experience in warehouse, goods-in, or stores environment.
• Basic finance and inventory experience.
• Good collaborative work abilities.

Responsibilities

• Ensure customer orders are processed efficiently and accurately.
• Contact customers and manage communication.
• Schedule dispatch and process invoices.

Skills

Customer service skills

Data input

Issue resolution

Job description

Your role as Fulfillment Coordinator will be vital to the overall success of the production department, joining an established industry player with ambitions to double in size in the next five years. You will be joining a business who have won awards for innovation with their cutting-edge electronic sensors, head end equipment and controllers.

Role overview

Reporting into the fulfillment manager, you will be responsible for ensuring that customer orders are processed efficiently and accurately, from contact to delivery. There will be significant customer interaction and coordination with different teams

Key Activities:

1. Contacting customers/answering emails and phone calls
2. Sales order processing and data input
3. Dispatch scheduling, invoice processing, RMAS’s

This role is suitable for

• 2 years+ experience within warehouse, goods-in or a stores environment – must be physically okay with lifting boxes
• Basic finance and inventory experience
• Personality: able to resolve issues, work collaboratively, and good customer service skills