FT House Attendant

Accor Hotels; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hospitality is offering an exciting opportunity for a dedicated Housekeeping Assistant. This role involves maintaining high cleanliness standards in guest rooms and common areas, ensuring exceptional service to guests while adhering to safety protocols. Join a dynamic team where your contributions will enhance the guest experience and support a vibrant company culture. If you thrive in a fast-paced environment and have a passion for hospitality, this position is perfect for you!

Qualifications

• Experience in housekeeping or cleaning roles is preferred.
• Ability to lift heavy equipment and maintain safety standards.

Responsibilities

• Maintain cleanliness of guest areas and respond to guest inquiries.
• Report damages and safety hazards immediately.

Skills

Cleanliness Maintenance

Guest Service

Communication

Problem Solving

Education

High School Diploma

Tools

PPE Equipment

Job description

Company Description

SLS LUX Brickell, located just outside a buzzing neighborhood, offers our team members and guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Description

Job Purpose:

Under the guidance of the Director of Housekeeping, assist in ensuring the smooth and efficient operation of the guest floors, maintaining high standards and ensuring the care and good appearance of all guest rooms and related areas. Provide high-quality, personalized service to hotel guests.

Duties & Functions:

1. Maintain cleanliness of guest corridors, including cleaning glass, furniture, walls, windows (inside and out), high dusting, fixtures, air vents, metals, floors, carpets, walls, doors, and soft furnishings as assigned.
2. Properly dispose of rubbish from the floors.
3. Assist with guest inquiries, requirements, and complaints promptly and graciously.
4. Clean and service bedrooms, bathrooms, and related areas to hotel standards.
5. Assist with moving and lifting beds, furniture, and fittings as instructed.
6. Restock floor pantries and strip rooms as needed.
7. Manage key signing procedures and take responsibility for assigned keys.
8. Handle lost property according to hotel procedures.
9. Assist with stock management and report faults in equipment.
10. Maintain respectful rapport with guests, handle complaints, and follow up appropriately.
11. Report damages and safety hazards immediately.
12. Assist colleagues and perform other duties as assigned.
13. Perform related tasks as needed to provide exceptional service.

Additional Responsibilities

• Communicate effectively with team members and guests.
• Remain calm in emergencies and heavy activity periods.
• Make decisions based on experience and good judgment.
• Ensure compliance with operational policies including health and safety, food hygiene, maintenance, emergency procedures, and licensing.

Supportive Functions

Participate in meetings, community events, and utilize departmental software. Maintain organized work areas, ensure confidentiality, and demonstrate leadership and compliance with policies.

Other Duties

• Support company culture and standards.
• Maintain attendance and adapt to varying work schedules.

Safety Requirements

Use PPE as required, report damaged equipment, and adhere to safety protocols. Must be able to lift up to 50 lbs and push/pull up to 150 lbs with equipment.

Grooming/Uniforms

Maintain a neat, clean appearance with specific uniform guidelines provided during orientation.

Additional

Additional language skills are preferred.