FSQA Manager (12 month FTC)

HelloFresh; East Midlands; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance (incl.

Mental health first aiders and EAP

Dog friendly office (London site)

Nursery support scheme

Cycle to work scheme

Group Life Assurance

Job summary

HelloFresh UK is hiring a Food Safety & Quality Assurance professional for a 12 month FTC in Derby. You will own daily compliance activities, drive UK FSQA reporting, and lead continuous improvement projects across food safety and quality standards.

You will manage audits, document control, and customer complaints while developing training and risk communications for stakeholders. A strong QA background and team leadership are essential.

Qualifications

• Proven experience in a quality/compliance role within food & beverage or similar industries.
• Proven track record of experience in people management.

Responsibilities

• Generate UK FSQA reports and KPI updates.
• Own and maintain UK Document Control processes.
• Monitor site audit compliance and support improvement initiatives.
• Oversee UK and IE customer complaints from investigation to trending.
• Support BRCGS GAP Analysis and audit readiness.
• Lead QA projects and oversee routine checks like temperature monitoring.

Skills

Data analysis

Quality management

G-Suite

People management

Communication skills

Education

HACCP Level 3

Food Safety Level 3

Degree in food science/technology

Tools

Quality management software

Job description

Join our Food Safety & Quality Assurance team on a 12 month FTC and play a key role in maintaining the highest standards across our operations. In this dynamic position, you'll take ownership of day-to-day compliance activities, ensuring processes are completed accurately and consistently. You'll lead UK FSQA reporting, providing valuable insights that support business performance and regulatory compliance. Working closely with the wider FSQA team, you'll also contribute to exciting food safety and quality improvement projects, helping to drive continuous improvement and uphold our commitment to excellence.

What You Will Be Doing:

• Reporting and Data Analysis: Generate comprehensive UK FSQA reports, including monthly summaries, a weekly FSQA newsletter (GMP, Ice, Destructive Testing, System Compliance), and routine KPI updates.
• Document Control Management: Own and maintain the UK Document Control process.
• Audit Compliance & Continuous Improvement: Monitor site audit compliance, including tracking GMP scores and updating frequency risk assessments, while leading site initiatives to achieve and sustain high performance scores.
• Customer Complaint Oversight: Manage the full lifecycle of UK and IE customer complaints, including detailed investigation, root cause analysis, and proactive trending.
• Certification Readiness: Support the BRCGS GAP Analysis and maintain robust systems and documentation to ensure continuous site audit readiness, for UK and IE
• Quality Assurance Project Leadership: Drive independent projects and perform ad hoc tasks focused on maintaining and enhancing compliance with food safety and quality standards. Oversee routine processes such as temperature monitoring and calibration checks.
• Training Support: Support the development and delivery of site training programs necessary to uphold quality standards.
• Risk Communication: Ensure clear, timely, and effective communication and escalation of all quality and safety risks and issues to relevant stakeholders.

Who You Are:

• Proven experience in a quality/ compliance role within food & beverage or similar industries.
• Proven track record of experience in a people management role, demonstrating the ability to lead, motivate, and develop teams effectively!
• Proficiency in using quality management software or tools for data analysis and reporting.
• Experience HACCP Level 3 & Food Safety Level 3 Degree in food science, food technology or a related field preferred.
• Proficiency in using G-Suite Software.
• Proven experience in managing direct reports and line management responsibilities.
• Confident and effective communicator with strong interpersonal, relationship building and negotiation skills.

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: HelloFresh UK | Unit 2, Collaboration Way | Smartparc | Derby | DE21 7HW

Working Schedule: Day Shift, Monday to Friday

To be considered for this role, you'll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.