FSQA Manager

HelloFresh; East Midlands; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

HelloFresh discount

Pension

Gym

Private medical insurance

Mental health support

Dog-friendly office

Nursery support

Cycle to work

Life Assurance

Job summary

HelloFresh UK is seeking a Food Safety & Quality Assurance professional to own day-to-day compliance activities, lead UK FSQA reporting, and drive continuous improvement across our Derby site.

You will manage document control, audit readiness, customer complaints, calibration checks and lead quality projects while training the team to uphold our high standards in food safety and quality. Strong leadership and cross-functional collaboration are essential.

Qualifications

• Proven experience in a quality/compliance role within food & beverage or similar industries.
• Proven track record of experience in a people management role, demonstrating the ability to lead, motivate, and develop teams effectively.
• Proficiency in using quality management software or tools for data analysis and reporting.
• Experience HACCP Level 3 & Food Safety Level 3. Degree in food science/food technology preferred.
• Proficiency in using G‑Suite Software.
• Proven experience in managing direct reports and line management responsibilities.
• Confident and effective communicator with strong interpersonal, relationship building and negotiation skills.

Responsibilities

• Reporting and data analysis: Generate comprehensive UK FSQA reports, including monthly summaries, a weekly FSQA newsletter, and routine KPI updates.
• Document Control Management: Own and maintain the UK Document Control process.
• Audit Compliance & Continuous Improvement: Monitor site audit compliance, track GMP scores and update frequency risk assessments, lead site initiatives to high performance.
• Customer Complaint Oversight: Manage lifecycle of UK and IE customer complaints, including investigation, root cause analysis, and trending.
• Certification Readiness: Support BRCGS GAP Analysis and maintain robust systems and documentation for audit readiness UK and IE.
• Quality Assurance Project Leadership: Drive independent projects and ad hoc tasks, oversee temperature monitoring and calibration checks.
• Training Support: Develop and deliver site training programs to uphold quality standards.
• Risk Communication: Ensure clear communication and escalation of quality and safety risks to stakeholders.

Skills

Quality & compliance

People management

Data analysis & reporting

G Suite

Education

HACCP Level 3

Food Safety Level 3

Degree in food science/technology

Tools

Quality management software

G‑Suite

Job description

Join our Food Safety & Quality Assurance team and play a key role in maintaining the highest standards across our operations. In this dynamic position, you'll take ownership of day-to-day compliance activities, ensuring processes are completed accurately and consistently. You'll lead UK FSQA reporting, providing valuable insights that support business performance and regulatory compliance. Working closely with the wider FSQA team, you'll also contribute to exciting food safety and quality improvement projects, helping to drive continuous improvement and uphold our commitment to excellence.

What You Will Be Doing

• Reporting and Data Analysis: Generate comprehensive UK FSQA reports, including monthly summaries, a weekly FSQA newsletter (GMP, Ice, Destructive Testing, System Compliance), and routine KPI updates.
• Document Control Management: Own and maintain the UK Document Control process.
• Audit Compliance & Continuous Improvement: Monitor site audit compliance, including tracking GMP scores and updating frequency risk assessments, while leading site initiatives to achieve and sustain high performance scores.
• Customer Complaint Oversight: Manage the full lifecycle of UK and IE customer complaints, including detailed investigation, root cause analysis, and proactive trending.
• Certification Readiness: Support the BRCGS GAP Analysis and maintain robust systems and documentation to ensure continuous site audit readiness, for UK and IE.
• Quality Assurance Project Leadership: Drive independent projects and perform ad hoc tasks focused on maintaining and enhancing compliance with food safety and quality standards. Oversee routine processes such as temperature monitoring and calibration checks.
• Training Support: Support the development and delivery of site training programs necessary to uphold quality standards.
• Risk Communication: Ensure clear, timely, and effective communication and escalation of all quality and safety risks and issues to relevant stakeholders.

Who You Are

• Proven experience in a quality/compliance role within food & beverage or similar industries.
• Proven track record of experience in a people management role, demonstrating the ability to lead, motivate, and develop teams effectively.
• Proficiency in using quality management software or tools for data analysis and reporting.
• Experience HACCP Level 3 & Food Safety Level 3 Degree in food science, food technology or a related field preferred.
• Proficiency in using G‑Suite Software.
• Proven experience in managing direct reports and line management responsibilities.
• Confident and effective communicator with strong interpersonal, relationship building and negotiation skills.

What You Will Get In Return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location

HelloFresh UK | Unit 2, Collaboration Way | Smartparc | Derby | DE21 7HW

Working Schedule

Day Shift, Monday to Friday

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.