FSA Operations Analyst

ZipRecruiter; Wakefield; Remote; GBP 30,000 - 45,000; Full time

Job summary

ZipRecruiter is looking for a remote FSA Operations Analyst to join their dynamic FSA Operations Team. The role focuses on mid-level plan operations including contribution payroll processing and eligibility file setups. Ideal candidates thrive in a fast-paced environment and possess strong communication, organizational, and problem-solving skills. Join a mission-driven team recognized for excellence in employee benefits with outstanding perks including PTO, paid holidays, and a retirement plan.

Benefits

PTO (vacation, sick, personal time)

Flexible time off after 2 years

Paid Holidays

Community Volunteer Days

Medical, Dental, Vision

Retirement Plan with 4% Employer Match

Parental Leave

Qualifications

• Initiative-taking and self-starting abilities.
• Excellent communication skills.
• Organizational skills and ability to manage priorities.

Responsibilities

• Responding to incoming tickets from other departments.
• Monitoring, processing, and reconciling contribution files.
• Processing and posting participant contribution transactions.

Skills

Problem Solving

Operational Thinking

Detail-oriented

Communication Skills

Organizational Skills

Tools

Microsoft Office

EDI Data Feeds

WEX Platform

Job description

This Position is a REMOTE Position

The Purpose of Your Role:

We are seeking a team-oriented professional for our FSA Operations Team. The FSA Operations Analyst will perform a variety of functions related to mid-level plan operations such as contribution payroll processing, eligibility/enrollment file setups, and other daily tasks aligned with business needs. The ideal candidate will be able to communicate effectively, multi-task, and prioritize responsibilities based on team, client, and vendor needs.

What you'll bring to Sentinel:

• A passion for problem solving and operational thinking
• A sincere interest in working within the financial services industry
• Ability to work well in a fast-paced and collaborative environment
• Detail-oriented thinking

What you’ll be responsible for:

• Responding to incoming tickets from other departments
• Monitoring, processing, and reconciling contribution files for reimbursement plans through recordkeeping systems
• Monitoring, processing, and reconciling eligibility/enrollment files
• Initiating funding requests (ACH) and reconciling deposits for contributions
• Generating and reviewing contribution reports
• Processing and posting participant contribution transactions
• Working with external payroll and HRIS platforms to establish integration feeds
• Assisting internal teams with client inquiries
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Monitoring inbox and logging requests in CRM
• Following up on NIGO requests with clients or Account Managers
• Performing other duties and participating in special projects as assigned

About you:

We seek innovative thinkers with an entrepreneurial spirit, customer focus, drive, determination, and character. The financial industry is constantly changing; flexibility and adaptability are essential.

Qualifications:

• Initiative-taking and self-starting abilities
• Excellent communication skills
• Consistent delivery of high-quality service
• Organizational skills and ability to manage priorities
• Teamwork capability
• Deadline management skills
• Proficiency in MS Office
• Knowledge of EDI Data Feeds and WEX Platform

What you’ll be part of:

Joining Sentinel means becoming part of a mission-driven team recognized as a Top Place to Work by The Boston Globe and earning multiple Top Workplace USA Awards. We value diversity and encourage applications from all backgrounds. We are an equal opportunity employer and support reasonable accommodations throughout the application process.

Some of our Benefits:

• PTO (vacation, sick, personal time)
• FTO (Flexible time off) after 2 years
• Paid Holidays (10 fixed + 2 floating)
• Community Volunteer Days
• Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 4% Employer Match
• Parental Leave

See What We Stand For:

https://www.sentinelgroup.com/About-Us/Join-Our-Team

Who we are:

Sentinel serves nearly 5,000 clients nationwide, with a focus on simplicity and excellence in employee benefits. Recognized for its service and workplace culture, Sentinel aims to help clients prepare for future health, wealth, and retirement needs through innovative solutions. Named a 2022 Retirement Plan Adviser of the Year, Sentinel is committed to its mission and team development.

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