FS GCR, Senior Manager, Insurance

EY; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

EY is shaping the future with confidence in the UK. This role leads the change programme for the GCR business, defining the operating model, metrics, and transformation milestones while aligning with regional strategies and senior stakeholders.

You will drive go-to-market initiatives and oversee BAU elements through an evolving transformation roadmap. Ideal candidates bring strong commercial awareness, senior leadership engagement, and a track record of delivering large-scale change in

Qualifications

• Experience driving go to market strategies/activities.
• Experience driving change by creating then actioning a structured program with regular reporting and stakeholder management.

Responsibilities

• Define the future market strategy and expected revenue streams for GCR.
• Define the required operating model (people, process and technology) to best deliver against the market strategy.
• Redefine metrics and KPIs for GCR and the GCR team to incentivise correct behaviours
• Plan onshore and offshore FTE to align with transformation objectives
• Represent GCR with senior leadership to gain their support for the transformation plan.
• Establish transformation programme with agreed priorities and set milestones
• Ensure GCR transformation plans align with UKFS and Super Region strategy
• Liaise with Super Region GCR teams to leverage ongoing SR transformation work.

Skills

Creative communication

Relationship building

Negotiation

Stakeholder management

Teamwork across boundaries

Commercial awareness

Coaching junior staff

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

The UK GCR business is expected to undergo significant change in the coming years due to technology improvements and competitor disruption. The business needs to develop and adopt improved technology across all areas which will lead to significant change in how the business operates both externally (go-to-market strategy) and internally (process change).

At the same time, the mix of work in the GCR business is changing as a result of changes in market demand for the different services we offer. As well as changes to EY’s audit portfolio and delivery model / pricing (as tax audit revenues are a significant part of GCR’s overall revenue).

This role offers the opportunity to help define the future operating model for GCR and lead on executing the change programme to deliver that future model, as well as overseeing BAU operational elements of the GCR team throughout that time.

The high-level direction of the transformation has been agreed (known as Project Rocket), and some change initiatives are underway.

Your Key Responsibilities

• Define the future market strategy and expected revenue streams for GCR
• Define the required operating model (people, process and technology) to best deliver against the market strategy.
• Redefine metrics and KPIs for GCR and the GCR team to incentivise correct behaviours
• Plan onshore and offshore FTE to align with transformation objectives
• Represent GCR with senior leadership to gain their support for the transformation plan.
• Establish transformation programme with agreed priorities and set milestones
• Ensure GCR transformation plans align with UKFS and Super Region strategy
• Liaise with Super Region GCR teams to leverage ongoing SR transformation work.

Skills And Attributes For Success

What We Look For

• Creative and innovative, must be able to communicate messages to a diverse audience
• Ability to quickly form relationships with leadership and staff and effectively influence
• Strong commercial awareness within a professional services construct
• Proven track record of driving go to market strategies and activities
• Self-starter able to work effectively as part of a team across geographic boundaries
• Knowledge of tax process improvement, controls design and improvement
• Negotiation skills, able to sustain opinion and exhibit strong stakeholder management
• Team player with ability to create and sustain effective teams
• Experience of coaching and developing more junior staff

To Qualify for this role, you must have;

• Experience driving go to market strategies/activities
• Experience driving change by creating then actioning a structured program with regular reporting and stakeholder management

Ideally, you will also possess:

• Project management skills
• Professional services experience
• Finance or tax transformation experience
• Undertaking in depth reviews of the work carried out by the Transition team to ensure it is carried out in accordance to EY Process and Policy

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence?

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EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.