FRS Distribution Supply Technician (24 hour)

UK Power Networks; City Of London; On-site; GBP 44,000; Full time

Job summary

A major utility provider in London is looking for an experienced FRS Distribution Supply Technician. You will be responsible for emergency response, fault investigation, and provide excellent customer service while working on a 24-hour shift rota. The role offers a competitive salary of £43,904 plus benefits, including a 27% shift allowance and various allowances. Candidates should have a clean driving licence and be willing to enhance their skills.

Benefits

27% shift allowance

Inner London weighting

25 days annual leave

Personal Pension Plan

Season ticket loan

Qualifications

• Preferably from an electrician's background with LV switching authorization.
• Competence in fault location and voltage complaints.
• Training offered for internal wiring/metering issues.

Responsibilities

• Ensure rapid and safe response to emergency calls.
• Provide updates during job using mobile devices.
• Investigate voltage complaints and install testing equipment.

Skills

Customer-focused

Self-management

Clean UK Driving Licence

Computer competence

Willingness to learn

Job description

This FRS Distribution Supply Technician (24 hour) will report to the Field Staff Supervisor and will work within Network Operations based in our North London (Pratt Street) office. You will be a permanent employee.

Key responsibilities include:

• Ensure rapid and safe response to emergency calls as directed by Network Operations or local office.
• Provide regular updates with verbal and mobile electronic handheld devices following procedures, this includes the capturing of detailed information including photographs and associated internal forms.
• Provide accurate information on fault conditions, accomplish initial fault location and communicate with local staff on repairs.
• Investigate voltage complaints and install test equipment.
• Accomplish Authorised Person (AP) responsibilities.
• Accomplish idle service inspections.

If you do not have the necessary qualifications, they would be appointed to an alternative lower indicative salary range. A clear development plan would be agreed to allow you to progress to the correct indicative salary.

Health & Safety Responsibilities: Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken.

You will preferably be from an electrician's background, authorised for LV switching and fuse replacement, it also possible that they will have developed metering skills. Training will be offered to all staff to identify customer internal wiring/metering issues, LV network faults, and the installation of temporary LV generators, and multiple auto-reclosure devices.

Required skills and qualifications include:

• Customer-focused to develop a good relationship with customers.
• Manage their own workload.
• Hold a Clean UK Driving Licence
• Have a good level of competence on a computer.
• Be willing to enhance their skills to fit our needs.

In return, you will attract a salary of £43,904 per annum, plus benefits including:

• 27% shift allowance
• Inner London weighting - £6,049.81
• One network payment - £712.10
• Non-canteen allowance - £329.00

Additional benefits include:

• 25 days annual Leave plus bank holidays
• Personal Pension Plan
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme
• Season ticket loan
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers products.
• Discounted access to sports and social clubs
• Employee Assistance Programme.

Nature and Scope: You are required to demonstrate a responsible and safe approach to unplanned hazardous situations. You will deal with members of the public, emergency services, and local authorities, when representing UK Power Networks in emergency situations.

Shift pattern consists of a 24-hour rota of one person teams who will pair up when working night shifts, you will attend one off no supply calls and multiple other types of network incidents. The shift pattern consists of the following shifts.

• Earlies - 0700-1600
• Lates - 1300-2300 or 1400-2300
• Nights - 2200-0700 or 2300-0700