Frontline Technical Support Engineer (Shifts)

Edenred; England; Hybrid; GBP 33,000; Full time

Job summary

A leading tech firm is seeking a Frontline Technical Support Engineer to work in a hybrid model based in Swindon, Wiltshire. The ideal candidate will manage client relationships, respond rapidly to alerts, and possess strong problem-solving skills. Essential qualifications include experience in SQL, Unix, or Java. This position offers a salary of £32,500 per annum along with various benefits including annual leave and a bonus scheme.

Benefits

25 days annual leave

Income protection

Life insurance

Pension (6% employer contribution)

Bonus scheme

Gym allowance

Travel cover

Employee discounts

Wellbeing support

Qualifications

• Strong problem-solving and ownership mindset.
• Experience with SQL, Unix, or Java.
• Fluent English and MS Office proficiency.

Responsibilities

• Rapid response to alerts and tickets to minimize disruption.
• Execute system changes under strict protocols.
• Investigate root causes and recommend service improvements.

Skills

Problem-solving

Client relationship management

Fluent English

SQL (complex queries)

Unix

Java

Education

Degree in Computer Science or related field

Tools

AppDynamics

Jira

Confluence

OpsGenie

Citrix

Job description

Overview

Role Overview: Frontline Technical Support Engineer (Shifts)

Location: Hybrid - Swindon, Wiltshire

Team: Service Operations

Schedule: Shift pattern

Salary: £32,500 per annum (inclusive of shift allowance)

Responsibilities

• Rapid response to alerts and tickets to minimize disruption
• Execute system changes under strict Change Management protocols
• Lead or support Major Incident Management (including scribing and communications)
• Investigate root causes and recommend service improvements
• Maintain crisp audit trails via ticketing systems
• Stay current with Paytech\'s technologies and contribute to team knowledge growth
• Proactively identify potential service disruptions

Skills & Experience Required

Essential:

• Strong problem-solving and ownership mindset
• Experience with at least one of:
  • SQL (complex queries)
  • Unix (effective command-line competence)
  • Java (code reading)
• Client relationship management
• Fluent English and MS Office proficiency

Desirable:

• Familiarity with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
• Degree in Computer Science or related field

Behavioural Traits

• Methodical and detail-oriented
• Flexible and resilient under pressure
• Strong communicator and team player
• Relationship builder with internal and external stakeholders

Benefits

• 25days annual leave
• Hybrid working (3 days in office)
• Income protection, life insurance, pension (6% employer contribution)
• Bonus scheme, gym allowance, travel cover
• Digital learning, volunteering, and social events
• Employee discounts and wellbeing support

About Edenred PayTech

A subsidiary of Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated EMI. They serve clients in challenger banking, corporate benefits, and retail/travel sectors — including Monese, Tide, Sainsbury's, and TUI.

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