Frontline Operations Lead

Frontline Operations Lead – Salary circa £45,000

Are you someone with exceptional leadership experience? Do you love managing people and driving performance?

We are seeking a dedicated and dynamic Operational Leader to join our PL Home Claims team at Aviva. This role is pivotal in providing day-to-day operational leadership and guiding a team of Leaders.

A bit about the job

As a Frontline Operational Leader, you will be responsible for managing a team or multiple teams handling claims and act as a role model to maintain customer service standards, best practice and driving performance outcomes, whilst ensuring compliance with internal policies, legal requirements, industry regulations, and internal customer quality standards. The Home Claims team is at the core of our Claims department, representing the moment of truth for our customers as we deliver on the promises of our products. Our new colleague will provide leadership and direction to the Home Claims team, ensuring exceptional customer service and efficient claim processing.

Skills and experience we’re looking for:

1. Strong interpersonal and inspiring leadership credentials, including leading through others.
2. Previous experience from the insurance industry is ideal but not essential.
3. Proven track record of coaching, empowerment, and engagement.
4. Strong organisational skills and effective motivator in a busy, operational environment.
5. Excellent communication skills, stakeholder management & influencing skills.

What you’ll get for this role:

1. Salary circa £45,000 (depending on location, skills, experience, and qualifications).
2. Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva’s.
3. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
4. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days.
5. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
6. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
7. Brilliantly supportive policies including parental and carer’s leave.
8. Flexible benefits to suit you, including sustainability options such as cycle to work.
9. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
10. We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com.