Frontline IT Support Specialist

JR United Kingdom; Leicester; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in communication solutions is seeking a Frontline IT Support Specialist to provide critical support in their UK office. You will handle hardware, software, and network issues, enabling smooth operations while supporting remote staff. Ideal candidates will have several years of experience in a desktop support role and possess strong knowledge of Windows operating systems and Microsoft 365.

Qualifications

• 3+ years in desktop or application-support role.
• Strong knowledge of Windows desktop & server OS.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 1st-line support for hardware and software issues.
• Manage and close support tickets promptly.
• Administer user accounts, permissions, and passwords.

Skills

Customer-service mindset

Problem-solving ability

Fluent English

Calm under pressure

Tools

Windows 10

Microsoft 365

VPN

Job description

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Job Views:

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Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Location: Loughborough

Company: MRTC

Type: Full-Time

About Us

With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more.

In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide.

We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding.

Role Overview

As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office.

You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy.

Key Responsibilities

• Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP)
• Manage and close support tickets promptly, documenting solutions for future reference
• Build, configure and maintain laptops, desktops, peripherals and network devices
• Administer user accounts, permissions and passwords
• Support remote workers via VPN, MDM and collaboration tools
• Assist with patching, security hardening and upgrade projects
• Share best practice with the IT team and contribute to standards

Required Skills & Experience

• 3 + years in a desktop or application-support role
• Strong working knowledge of Windows desktop & server OS, Microsoft 365
• Fluent English and excellent written / verbal communications
• Proven customer-service mindset, problem-solving ability and calm under pressure

Highly Desirable

• Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics)
• Scripting basics (PowerShell, batch) or SQL query writing
• Exposure to cyber-security tools or Avaya phone systems

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Created on 26/06/2025 by JR United Kingdom